Digital Services

Join us as a " Digital Services - AVP" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

This role will be instrumental in establishing the Compliance Digital Services Team, which is central to delivering of the Compliance Digital Vision and Strategy. The successful candidate will lead a team to support the onboarding and migration of key Compliance processes onto strategic platforms, managing digital workflows, driving operational efficiency, driving service delivery and enabling senior stakeholders with key data analytics and insights. Additionally, the role will oversee the enhancement of the team's stakeholder and user support framework, with a strong focus on delivering technical assistance and help desk support to Compliance colleagues.

You may be assessed on the key critical skills relevant for success in role, such as experience with Digital services, as well as job-specific skillsets.

To be successful as a "Digital Services - AVP" you should have experience with:

Basic/ Essential Qualifications:

• Experience leading within a Service Delivery environment.

• Strong understanding of Risk and Control Frameworks.

• Exposure to Instructional Design and Training Delivery.

Desirable skillsets/ good to have:

• Experience of working in a Compliance function or role.

• Demonstrated ability to manage a Technical Book of Work.

• Experience with Case Management, Workflow Management or Customer Relationship Management Platforms (e.g. Salesforce).

This role will be based out of Pune.

Purpose of the role

To lead the development and execution of the bank's Data & Analytics strategy, aligned with the bank's overall business goals and risk appetite, ensuring data is used effectively to drive business growth, optimise operations, and mitigate risks.

Accountabilities

• Enablement of Business or Function Unit Strategy through fostering and embedding a comprehensive understanding of how data can be used, bringing thought leadership on best practices and new capabilities to deliver Business outcomes. .
• Adherence to data policies standards and controls and inform this over time, driving Data Quality in support of use cases.
• Partnership with the Business or Function leadership to lead the definition and prioritisation of data use cases, business data products and their implementation and realisation of benefit.
• Prioritisation of activity required for Data and Analytics and challenge the overall end to end design and architecture.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.