Technical Support Engineer

3 hours ago


uttar pradesh, India R Systems Full time

Job Title: Technical Support (Voice) Location: Noida (Work From Office) Shift: Night Shift | 5 Days Working | Cab Facility AvailableJob Summary: We are seeking a passionate and problem-solving Technical Support Agent to join our global support team. In this role, you will provide high-quality technical assistance to customers, troubleshoot complex issues, and contribute to team projects and documentation. You’ll work across various communication channels including email, chat, and phone, ensuring a consistent enterprise-level support experience.Key Responsibilities:Handle technical customer issues with urgency and ownership.Troubleshoot using documentation, logs, and tools to identify root causes.Collaborate with team members to resolve complex cases and share knowledge.Support proactive and reactive customer interactions across multiple channels.Empower customers by guiding them on platform capabilities and best practices.Contribute to internal and external documentation and team initiatives.Required Skills & Experience:2+ years of technical support or equivalent experience.Strong problem-solving skills and customer presence.Experience with cloud applications and RESTful services.Familiarity with HTML, CSS, and programming languages (e.g., SaaS, JavaScript, Python, Ruby, Java, C#).Excellent communication skills and ability to work in a dynamic environment.Flexibility to work outside standard business hours.



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