Platform Support Specialist

1 week ago

bangalore, India beBeeCustomerSupport Full time

Job Title: Application Support EngineerAbout the RoleWe are seeking a highly skilled and motivated Application Support Engineer to join our team. As a key member of our support team, you will be responsible for providing fast, clear, and accurate live chat (primary) and email (secondary) support to our clients.Your primary focus will be on troubleshooting issues related to platform features, trade analytics, and reports. You will also be responsible for helping clients navigate our platform and ensuring they have a seamless experience.In this role, you will work closely with our founder-led team to maintain and efficiently search through a large internal knowledge base. You will document your findings, curate common questions and answers, and manage multiple concurrent chats with empathy, speed, and accuracy.Key ResponsibilitiesMaintain and efficiently search through a large internal knowledge baseDocument findings and curate common questions/answersManage multiple concurrent chats with empathy, speed, and accuracyRequirementsTo succeed in this role, you will need:A strong understanding of platform features and trade analyticsExcellent communication and problem-solving skillsThe ability to work in a fast-paced environment and prioritize tasks effectivelyBenefitsThis is an exciting opportunity to join a dynamic team and take your career to the next level. As an Application Support Engineer, you can expect:A competitive salary and benefits packageOngoing training and development opportunitiesThe chance to work with a cutting-edge platform and make a real impactWhat We OfferWe offer a collaborative and supportive work environment, where you will have the opportunity to grow and develop your skills. We are committed to helping our employees achieve their full potential and reach their career goals.

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