LifeStyles Healthcare | Associate Manager

Job Description :

Position: Associate Manager – Systems

Position Reports to: C I O

Downline Reporting: None

Job Responsibilities:

Responsible for managing the organization’s IT infrastructure,

maintaining Windows-based systems, supporting end-users, and ensuring the security of company data.

This role also encompasses purchasing and managing domain names, administering the helpdesk system, testing infrastructure-related implementations, and overseeing global infrastructure-related SOPs and policies.

Additionally, the role includes managing a contract staff member who serves as a backup to ensure continuity in operations.

System Administration

• Manage, configure, and monitor Windows servers and related systems to ensure optimal performance and availability.
• Perform regular system backups, ensuring data integrity and disaster recovery readiness.
• Apply necessary patches, updates, and upgrades to maintain system security and performance.
• Setup, configure, and manage user accounts in Windows and Azure Active Directory.
• Setup and configure new Windows workstations (laptops and desktops) following the company’s SOP.
• Maintain comprehensive records of system configurations, changes, and backups.

Network and Domain Management

• Monitor and maintain network infrastructure, addressing any connectivity or performance issues.
• Oversee the purchase, renewal, and management of company domain names.
• Administer core network services, such as DNS, DHCP, and VPN, ensuring their efficient operation.

Helpdesk System Administration

• Administer and configure the helpdesk system, ensuring it meets the organization’s support needs.
• Resolve user issues related to hardware, software, and system access.
• Provide training and documentation for users on helpdesk tools and processes.

Information Security and Data Protection

• Not disclosing password information to anyone
• Implement and monitor security measures to safeguard the organization’s data and systems from unauthorized access, damage, or theft.
• Conduct regular security audits and vulnerability assessments to identify and mitigate risks.
• Ensure compliance with organizational policies, industry standards, and regulatory requirements related to data security.
• Investigate security breaches or incidents and ensure timely remediation.
• Take proactive precautions to protect IT assets from physical theft or damage.

Global Infrastructure SOPs and Policy Management

• Develop, manage, and update Standard Operating Procedures (SOPs) and policies for global infrastructure operations.
• Ensure that infrastructure policies align with business goals, industry standards, and regulatory requirements.
• Review and update SOPs regularly to reflect changes in technology, security practices, and business needs.
• Ensure that all team members and stakeholders are trained on relevant SOPs and policies.

Infrastructure Testing and Implementation

• Conduct testing for new infrastructure tools and implementations, ensuring their functionality and compatibility.
• Collaborate with stakeholders to assess requirements for new infrastructure projects and ensure successful implementation.
• Provide feedback and recommendations based on testing results to optimize system performance.

Team and Backup Management

• Supervise and manage contract staff who serve as backup for IT operations.
• Ensure effective knowledge transfer and readiness of backup staff to manage operations during absences or emergencies.

Operational and SHE Compliance

• Participate in Safety, Health, and Environment (SHE) activities, including audits and incident reporting.
• Safety of the work environment including people and properties of the Company.
• Meeting SHE targets and KPIs.
• Reporting of SHE activities / concerns/ incidents/ near miss accidents/ accidents / near miss investigations.
• Protect IT systems and data from potential damage or theft and report incidents promptly.
• Follow SHE procedures to ensure a safe and secure work environment.

Code of Conduct

• We intend this to code will emphasize that are a professional who is dedicated to updating Suretex’s ethical obligation and ideas.
• You Should be committed to maintain the integrity and confidentiality of the computer systems you manage. While System / Network administrators must always be guided by their own professional judgement, LifeStyles expects that consideration of this code will help when difficulties arise.

Required Skillset - Technical Expertise

• Proficiency in managing Windows server environments and network services (e.g., DNS, DHCP).
• Experience in managing and implementing system backups, recovery processes, and disaster recovery strategies.
• Knowledge of IT security practices, including encryption, access control, and vulnerability management.
• Experience in developing and maintaining global infrastructure SOPs and policies.
• Expertise in setting up and managing user accounts in Windows and Azure Active Directory.
• Proficiency in setting up and configuring Windows workstations (laptops and desktops) following standard operating procedures (SOPs).

Soft Skills

• Strong problem-solving abilities to address complex IT challenges.
• Effective communication skills for training end-users and collaborating with stakeholders.
• Leadership and organizational skills to manage contract staff and ensure smooth operations.
• Detail-oriented with the ability to manage multiple priorities and ensure policy adherence.

About the Company

LifeStyles has a history dating back to 1905 when Eric Ansell first started making condoms in Richmond Australia.

Today LifeStyles is a Global leader in the sexual wellness sector, comprising a broad range of condoms, personal lubricants, and other related products and other products in over 60 countries.

Owning a large portfolio of trademarks, LifeStyles manufactures and commercialises its products either under leading global non-latex condom brands SKYN® under its local heroes such as LifeStyles®, Manix®, Unimil®, and Blowtex® and Control®.

Outside of branded products, the Company also supports universities, NGOs, and other organizations as part of a broader effort to promote sexual health and prevent the spread of STDs and STIs. LifeStyles owns and operates manufacturing facilities in Thailand, India and Spain, and it employs over 1,600 teammates globally.

LifeStyles Healthcare was created on September 1, 2017, when the consortium of Humanwell Healthcare & CITIC Capital private equity purchased the Sexual Wellness division from Ansell.

As of December 1, 2022, Lifestyles is owned by Linden Capital Partners, a Chicago-based private equity firm focused on the healthcare industry.

This is an exciting time to join us. We combine century-long history with the opportunity of a new beginning as a stand-alone company - this means a new way of thinking, the opportunity to explore new horizons and the chance to make a mark in an exciting, fresh business.

LifeStyles Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are empowered professionals, and we are committed to creating a team of the world’s “best of the best.” Our business foundation is strong, among our values are Integrity and Respect, our people are highly engaged, and we are excited about a new phase in the company history. We have a focus on safety and teamwork - and we want you to join us

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Discover more about us at: .

Curious to know what does every day look like at LifeStyles?

Find out by looking at employee testimonials:

Due to the high number of applications, we would like to inform you that only selected candidates will be contacted.