Senior Account Manager

3 days ago

gurugram, India Clicflyer Full time

Job Description:Core Competencies (Mandatory):Drive sales and renewals for existing accounts in own scope securing pipeline, new revenue opportunities and maintain customer relationships.Key Account Specialist:Generate sales among client accounts, including upselling and cross-selling. Serving as a primary point of contact for escalated issues, providing timely and effective resolution to maintain high customer satisfaction. Develops and maintains long-term relationships with accounts. Makes sure clients receive requested- products and- services in a timely fashion. Must have previous- experience- in- selling- SaaS based solutions- to- the clients in Retail/FMCG- Sector Experience in managing Analytics & AI based services. Core competencies should include presentation skills, pitching SaaS based solution to senior managers and Proposal Development/Writing. Identifying client requirement and ability to match client need with suitable product offering. The candidates will be required to manage client expectations, service level requests, new business requirements and relationship management. Client Relationship Management & Business Growth: The Account Manager will be required to onboard and manage customer delivery months and ensure complete customer satisfaction.Key competencies should include: Devised key account management strategy by personally developing strong, long-term relationships with clients. Account Management, tracking case/business inflow, Pipeline creation, Renewal of expiring customer contracts to ensure business continuity. Ensure productivity, increase revenue. Reporting & regular Account Review. Managing Service Level Agreement. The right candidate will be required to work towards meeting the assigned revenue growth targets and must have a proven track record of achieving revenue goals in past Account Management roles. Required Skill set: Self-driven and goal oriented. An effective communicator with excellent presentation, relationship building & interpersonal skills strong analytical, problem solving & organizational capabilities. Leading a Team: Must have team handling experience and should be able to mentor and motivate the sales team to meet the desired sales targets. Stakeholder management.Skills: Proven ability to negotiate. Experienced in implementation of business development strategies. Conflict resolution. Keen interest in analyzing consumer insights, ascertaining target audience and best way to reach them in the most cost effective & flexible manner. Strong business acumen with proficiency in collaborating with key decision-makers/ leaders across target organizations and penetrating new markets for revenue expansion & business growth. - You will thrive in our organization if you are a collaborative team player, driven and enthusiastic, with a passion for exceeding expectations and achieving remarkable progress.

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