Expert Client Relations Professional

2 weeks ago

tiruppur, India beBeeCustomerService Full time

Senior Customer Service Representative Job DescriptionThis role involves providing exceptional customer service to clients via phone, email, and chat. The ideal candidate will possess excellent problem-solving skills, a deep understanding of products or services, and the ability to maintain accurate records in a CRM system.About the Role:This is a full-time remote position that requires working independently and collaboratively with team members to achieve customer satisfaction goals.The Representative will be responsible for communicating with customers, handling inquiries, resolving issues, and maintaining accurate customer records.Key Responsibilities:Customer Interaction: Engage with customers via various channels, demonstrating empathy, active listening, and professionalism at all times.Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution while adhering to company policies and guidelines.Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations.Documentation: Accurately record customer interactions, transactions, and issues in the CRM system.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge.Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams.Requirements:Experience in a customer service or contact center environment.Excellent verbal and written communication skills.Ability to work independently and remotely.A bachelor's degree or higher in a related field.Benefits:Quiet and brightly illuminated work environment.Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor.720P Webcam and Headset.A reliable ISP with a minimum speed of 100 Mbps.

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