Senior Quality Assurance Manager Position

2 weeks ago


ajit, India beBeeQualityAssurance Full time

Quality Assurance Expert LeadWe are seeking a seasoned Quality Assurance expert to develop and implement robust quality frameworks, analyze customer feedback, and ensure alignment with key performance indicators.Key Responsibilities:Develop and implement quality assurance frameworks, standard operating procedures, and evaluation processesAnalyze call, chat, and email evaluations, identify trends, and suggest actionable improvementsEnsure compliance with client-specific KPIs and service level agreementsReport critical quality metrics, including Net Promoter Score, First Call Resolution, and Quality Assurance ScoresDrive root cause analysis for quality deviations and develop corrective action plansManage client and stakeholder relationships (third-party client management)Experience with Six Sigma, COPC, or LEAN methodologiesMinimum green belt certificationA leadership role with at least 2 years of experienceStrong knowledge of quality assurance tools and call center metricsProficient in PowerPoint and quality assurance softwareSustain innovation and continuous improvement



  • ajit, India beBeeQuality Full time

    Job Profile: Quality Assurance ExpertJob Summary:We are seeking a seasoned Quality Assurance Expert to collaborate with project teams in performing and validating products, ensuring they meet the organization's quality standards.Key Responsibilities:Develop and execute test plans to ensure all objectives are met.Implement and monitor test scripts to assess...


  • ajit, India beBeeQuality Full time

    Quality Assurance DirectorAbout the RoleWe are seeking a highly skilled Quality Assurance Manager to join our team. The successful candidate will be responsible for developing and implementing quality assurance frameworks, standards operating procedures and evaluation processes to ensure high-quality service delivery.Key ResponsibilitiesAnalyze...


  • ajit, India beBeeQuality Full time

    About the PositionWe seek a diligent Quality Assurance Professional to contribute to our innovative Agile team. As a key member of our quality assurance team, you will play a pivotal role in ensuring excellence across our products and services.Perform manual testing for web and mobile applications, ensuring quality, usability, and performance.Execute various...


  • ajit, India beBeeQuality Full time

    Job OpportunityWe seek a Quality Assurance Specialist to oversee quality standards.Evaluate calls for adherence to quality guidelinesProvide coaching and feedback to enhance performanceIdentify process inefficiencies and propose improvementsEnsure compliance with organizational policiesStrong analytical and communication skillsPrevious QA experience in a...


  • ajit, India beBeeQuality Full time

    Quality Assurance ExpertWe are seeking an experienced Quality Assurance expert to collaborate with our project teams and drive quality excellence in product development.This key role involves developing and executing comprehensive test plans, implementing and monitoring test scripts to ensure high-quality services or products.The ideal candidate will have...


  • ajit, India FINVASIA Full time

    Job Profile- Quality Analyst Job Location- Mohali Job Brief: We are looking for an experienced Quality Analyst to join our team. The successful candidate will have to collaborate with various project teams to perform and validate our products to meet the organization's quality standards. Roles & Responsibilities: Develop and execute test plans to ensure that...


  • Sahibzada Ajit Singh Nagar, India ACL Digital Full time

    Hello Professionals, Greetings of the day…!!! ACL Digital is actively hiring for experienced Professional Services Inventory Quality Assurance Engineer to join our dynamic team in Bengaluru. Position: Professional Services Inventory Quality Assurance Engineer ACL Digital is looking for team-oriented quality assurance engineer who is excited by solving...


  • Sahibzada Ajit Singh Nagar, India TP Full time

    We are hiring for Quality Manager for International process.Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality deviations...


  • Sahibzada Ajit Singh Nagar, India TP Full time

    We are hiring for Quality Manager for International process.Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality deviations...


  • Sahibzada Ajit Singh Nagar, India TP Full time

    We are hiring for Quality Manager for International process. Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...