Quality Assurance Manager

1 day ago

Sahibzada Ajit Singh Nagar, India TP Full time

We are hiring for Quality Manager for International process.Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality deviations and develop corrective action plansClient & Stakeholder Management (3rd Party Client Management)Experience with Six Sigma, COPC or Lead MethodologiesMinimum - Green Belt CertifiedIn a leadership/managerial role for at least 2 yearsStrong Knowledge of QA Tools, call center metricsProficient in PowerPoint and QA SoftwareSupports Innovation & Continuous Improvement

  • Quality Assurance Incharge

    4 days ago

    Sahibzada Ajit Singh Nagar, India ROYAL JOB SEEKER PLACEMENT Full time

    Quality assurance checkerExperience0 - 6 YearsNo. of Openings50EducationB.Tech, DiplomaRoleQuality Assurance InchargeIndustry TypeManufacturing / Production / QualityGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from Office

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    Sahibzada Ajit Singh Nagar, India Everise Full time

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    Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full time

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    1 week ago

    Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full time

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    1 week ago

    Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full time

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    1 week ago

    Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full time

    Job Title: Quality Auditor – Call Center (Education Sector)Location: MohaliOrganization: Chandigarh Group of Colleges Landran Campus ,MohaliExperience Required: 5+ Years in Call Center / BPO (Education domain preferred)About the Role:We are looking for a Quality Auditor to ensure excellence in call handling and communication quality within our education...

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