Quality Assurance Auditor
4 weeks ago
Job Title: Quality Auditor – Call Center (Education Sector)Location: MohaliOrganization: Chandigarh Group of Colleges Landran Campus ,MohaliExperience Required: 5+ Years in Call Center / BPO (Education domain preferred)About the Role:We are looking for a Quality Auditor to ensure excellence in call handling and communication quality within our education support center. The role involves monitoring and evaluating student inquiry calls, admission counseling interactions, and follow-ups to maintain the highest service standards that reflect our institution’s values.Key Responsibilities:Monitor inbound and outbound calls made by the counseling and admissions team.Evaluate call quality based on tone, accuracy of information, adherence to scripts, and communication etiquette.Identify areas of improvement and provide constructive feedback to counselors.Ensure that information regarding courses, admissions, and campus facilities is conveyed accurately and professionally.Conduct periodic quality calibration sessions with team leaders and managers.Maintain quality reports and share insights to improve overall communication standards.Support training teams by identifying skill gaps and recommending training interventions.Ensure compliance with institutional policies, data protection, and service protocols.Track and report quality trends and improvement areas to management.Required Skills & Competencies:Excellent verbal and written communication skills.Strong attention to detail and listening ability.Good understanding of student counseling and admissions communication.Analytical and reporting skills with proficiency in MS Excel and call monitoring tools.Ability to deliver feedback professionally and motivate teams towards improvement.Familiarity with CRM tools and education sector communication standards is an added advantage.Qualifications:Graduate in any discipline (Education, Management, or Communication preferred).Minimum 5year of experience as a Quality Analyst / Quality Auditor in a call center environment.Experience in the education, edtech, or student counseling domain will be preferred.Interested can apply :Mail Resume : ankita.hr@cgc.edu.inDM/Call @ :9875939971 for the further discussion.
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Quality Assurance Auditor
4 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeJob Title: Quality Auditor – Call Center (Education Sector) Location: Mohali Organization: Chandigarh Group of Colleges Landran Campus ,Mohali Experience Required: 5+ Years in Call Center / BPO (Education domain preferred) About the Role: We are looking for a Quality Auditor to ensure excellence in call handling and communication quality within our...
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IQAC Auditor
3 weeks ago
Sahibzada Ajit Singh Nagar, India CHANDIGARH UNIVERSITY Full timeThe Internal Quality Assurance Cell (IQAC) is seeking dedicated Auditor with a strong commitment to enhancing quality standards in academic, research, infrastructure, institutional effectiveness, accreditation & rankings, and Learning Management System (LMS) audits. The ideal candidate will contribute to improving quality assurance across institutes and...
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IQAC Auditor
3 weeks ago
Sahibzada Ajit Singh Nagar, India CHANDIGARH UNIVERSITY Full timeThe Internal Quality Assurance Cell (IQAC) is seeking dedicated Auditor with a strong commitment to enhancing quality standards in academic, research, infrastructure, institutional effectiveness, accreditation & rankings, and Learning Management System (LMS) audits. The ideal candidate will contribute to improving quality assurance across institutes and...
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IQAC Auditor
3 weeks ago
Sahibzada Ajit Singh Nagar, India CHANDIGARH UNIVERSITY Full timeThe Internal Quality Assurance Cell (IQAC) is seeking dedicated Auditor with a strong commitment to enhancing quality standards in academic, research, infrastructure, institutional effectiveness, accreditation & rankings, and Learning Management System (LMS) audits. The ideal candidate will contribute to improving quality assurance across institutes and...
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IQAC Auditor
3 weeks ago
Sahibzada Ajit Singh Nagar, India CHANDIGARH UNIVERSITY Full timeThe Internal Quality Assurance Cell (IQAC) is seeking dedicated Auditor with a strong commitment to enhancing quality standards in academic, research, infrastructure, institutional effectiveness, accreditation & rankings, and Learning Management System (LMS) audits. The ideal candidate will contribute to improving quality assurance across institutes and...
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Quality Assurance
4 weeks ago
Sahibzada Ajit Singh Nagar, India Everise Full timeCompany Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...
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Quality Assurance Auditor
4 weeks ago
S.A.S Nagar, India Chandigarh Group Of Colleges Full timeJob Title: Quality Auditor – Call Center (Education Sector) Location: Mohali Organization: Chandigarh Group of Colleges Landran Campus ,Mohali Experience Required: 5+ Years in Call Center / BPO (Education domain preferred) About the Role: We are looking for a Quality Auditor to ensure excellence in call handling and communication quality within our...
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Internal Auditor
2 weeks ago
Lajpat Nagar, Delhi, Delhi, India Number Tree Assurance Services Full time**Greetings from NumberTree Assurance Services!** **Please find below Job description details for Internal Auditor**: - **Job responsibilities** include the following - Review the issues/audit observations and findings reported by the Project site Audit Team as to any inaccuracy/inconsistency, re-check the issues drafted by the Audit Team with supporting...
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Quality Assurance Manager
3 weeks ago
Sahibzada Ajit Singh Nagar, India TP Full timeWe are hiring for Quality Manager for International process.Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality deviations...
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Quality Assurance Manager
3 weeks ago
Sahibzada Ajit Singh Nagar, India TP Full timeWe are hiring for Quality Manager for International process.Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality deviations...
