Engineer (Network)

2 days ago

lucknow, India Black Box Careers Full time

Primary Roles & ResponsibilitiesHiring Voice Engineer Work Location: Lucknow - UP State - as resident engineer  - Under Gurgaon office Qualified candidates will have hands on experience with: · Avaya Communication Manager· Avaya System & Session Manager· Avaya Application Enablement Services· Avaya Call Management System· Avaya Media Gateways· Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox & Workplace)· Avaya Hard Phones (16xx, 96xx, J Series, K Series & B Series)· Avaya, Nice or Verint Call RecordersCandidate must have experience with listed skills: · Providing Tier 1-2 support for enterprise Avaya network · Managing complex voice projects across all teams · Troubleshooting and problem identification · Working w/ equipment vendors and telecom providers to resolve issue· Monitoring and resolving service requests based on SLAs · Communications skills across many concurrent deployment teams/management · Knows data & VoIP principles supporting converged voice/data network environment · Working knowledge of supporting telephony contact center products The candidate will be expected to· Support & maintain current telecom systems and services in enterprise network· Provide advanced telecom support & admin· Perform software installations, Upgrades, Maintenance & Patching· Support beyond moves, adds & changes· Take lead in updating customer on regular basis and avoid escalations.  Education / Experience RequirementEducation: Diploma /Graduate .Experience 4+ years of relevant SI Solutions experience from IT&T Industry backgroundSupervisory ResponsibilityThis position has no direct reports.

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