Expert Cyber Security Operations Specialist

6 days ago

visakhapatnam, India beBeeServiceDelivery Full time

Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team.About the Role:This role is responsible for ensuring the delivery of high-quality service to clients, focusing on the SOC service.The successful candidate will have experience in delivering Cyber and SOC services, with strong knowledge of ITSM service delivery concepts.The ideal candidate will be able to lead and collaborate with a multi-disciplined team, driving continuous improvement and innovation.Key Responsibilities:Preparing and presenting client operational reporting at monthly meetings.Client SLAs and Reporting (including driving enhancements).Ensure L1 and L2 analysts are meeting SLA and following procedures.Great report writing skills.Onboarding of new Clients.Continuously improve operations and client engagement.Continual Service Improvement Plans (CSIP) for client patch.Develop a deep understanding of the client's business including orchestration of strategic business planning, roadmaps, and workshops.Risk and Issue Management.Problem Management.Scope Management.Change Management.Major incident management.Required Skills and Qualifications:Minimum of 5 years work experience in Service Management.Experience in Delivering Cyber and SOC (Security Operation Centre) services is very important.Experienced working in an MSP environment.ITIL Service Management accreditation.Proven experience with Incident response.Strong working knowledge of ITSM service delivery concepts.Demonstrated ability to position and present at a C-suite level.Demonstrated ability to lead and collaborate with a multi-disciplined team.Demonstrated skills in time management.Strategic thinking with a get-up-and-go attitude.A willingness to work and adapt to a fast-growing & changing environment.Self-sufficiency and a high degree of autonomy.Ability to work within a team and achieve results through others.Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.Lead the incidents to resolution.Benefits:This role offers the opportunity to work on exciting projects, develop your skills, and advance your career.You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

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