Business Analyst

1 month ago

thane, India 5paisa Full time

Business Analyst - Customer Onboarding

About us:
Embark on a fintech journey like never before with 5paisa. We're not just redefining finance; we're rewriting the rules. Join us at the forefront of innovation, where your career is a thrilling adventure in the future of fintech. With cutting-edge tech, transparent transactions, and user-centric design, 5paisa is your gateway to a career that's as dynamic as you are. Ready to be a part of the revolution? Welcome to 5paisa, where your aspirations meet innovation.

Role Overview:
The Product Manager will be responsible for enhancing and developing customer onboarding journeys on Mobile/Web apps. He will create a product roadmap, priorities for enhancement and development with design, engineering, tech, marketing & operations team.

Responsibilities:
Build a deep understanding of our customers, their needs, and their journey from before signing up to becoming active users.
Collaborate with engineering, design, user research, and data science teams to build a compelling product roadmap.
Facilitate the execution of the roadmap to deliver impactful product features that enhance the customer onboarding experience.
Continuously capture insights from customer feedback, experiments, research, and analysis to iterate on and improve the product.
Proactively communicate and collaborate with internal and external stakeholders to analyze information needs and functional requirements.
Deliver artifacts such as Functional Requirements Documents (FRD), Business Requirements Documents (BRD), Use Cases, Process & Data Flow Diagrams.
Coordinate with Development, QA teams, and stakeholders regarding project-related activities.
Support PMO in project effort estimation, schedule planning, cost estimation, resource planning, tracking deliverables, managing issues, scope changes, and status reporting.
Assist in data migration and validation processes as needed.
Identify and implement process improvement opportunities continuously while working with teams.

Qualifications:
2 - 4 years of experience as a Business Analyst or in a similar role.
Experience in the financial services or asset management industry.
Proven experience in enhancing customer journeys on Mobile/Web platforms.
Principled approach to identifying, understanding, and solving customer problems.
Customer obsessed with a history of building successful consumer products.
Excellent analytical, problem-solving, and decision-making skills.
Ability to work collaboratively with cross-functional teams and stakeholders.
Exceptional written and verbal communication skills
Creative and entrepreneurial spirit are a self-starter and an analytical problem solver.

Why Join 5paisa:
Innovative Culture: Be part of a company that is driving innovation in the fintech industry. Your role will contribute to the ongoing transformation of how people manage and access their money.
Tech-Driven Solutions: Work on tasks that not only challenge your skills but also contribute to improving tech productivity, efficiency, and customer experience.
Professional Growth : Join a team that values your growth and encourages you to take on challenges, learn, and develop your skills.

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