Business Analyst

1 month ago

Thane, India 5paisa Full time

Business Analyst - Customer Onboarding


About us:

Embark on a fintech journey like never before with 5paisa. We're not just redefining finance; we're rewriting the rules. Join us at the forefront of innovation, where your career is a thrilling adventure in the future of fintech. With cutting-edge tech, transparent transactions, and user-centric design, 5paisa is your gateway to a career that's as dynamic as you are. Ready to be a part of the revolution? Welcome to 5paisa, where your aspirations meet innovation.


Role Overview:

The Product Manager will be responsible for enhancing and developing customer onboarding journeys on Mobile/Web apps. He will create a product roadmap, priorities for enhancement and development with design, engineering, tech, marketing & operations team.


Responsibilities:

  • Build a deep understanding of our customers, their needs, and their journey from before signing up to becoming active users.
  • Collaborate with engineering, design, user research, and data science teams to build a compelling product roadmap.
  • Facilitate the execution of the roadmap to deliver impactful product features that enhance the customer onboarding experience.
  • Continuously capture insights from customer feedback, experiments, research, and analysis to iterate on and improve the product.
  • Proactively communicate and collaborate with internal and external stakeholders to analyze information needs and functional requirements.
  • Deliver artifacts such as Functional Requirements Documents (FRD), Business Requirements Documents (BRD), Use Cases, Process & Data Flow Diagrams.
  • Coordinate with Development, QA teams, and stakeholders regarding project-related activities.
  • Support PMO in project effort estimation, schedule planning, cost estimation, resource planning, tracking deliverables, managing issues, scope changes, and status reporting.
  • Assist in data migration and validation processes as needed.
  • Identify and implement process improvement opportunities continuously while working with teams.


Qualifications:

  • 2 - 4 years of experience as a Business Analyst or in a similar role.
  • Experience in the financial services or asset management industry.
  • Proven experience in enhancing customer journeys on Mobile/Web platforms.
  • Principled approach to identifying, understanding, and solving customer problems.
  • Customer obsessed with a history of building successful consumer products.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Ability to work collaboratively with cross-functional teams and stakeholders.
  • Exceptional written and verbal communication skills
  • Creative and entrepreneurial spirit are a self-starter and an analytical problem solver.


Why Join 5paisa:

  • Innovative Culture: Be part of a company that is driving innovation in the fintech industry. Your role will contribute to the ongoing transformation of how people manage and access their money.
  • Tech-Driven Solutions: Work on tasks that not only challenge your skills but also contribute to improving tech productivity, efficiency, and customer experience.
  • Professional Growth: Join a team that values your growth and encourages you to take on challenges, learn, and develop your skills.

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