Pine Labs | Associate Director

1 day ago

bangalore, India Pine Labs Full time

We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.


Role Purpose -

This role is responsible for driving long-term client relationships, providing tailored solutions to meet the unique needs of each client, and ensuring the delivery of exceptional customer value. By leveraging deep product knowledge, sales expertise, and problem-solving skills, the role will help clients maximize the impact of the gift card offerings, while contributing to the company’s revenue growth, market expansion, and overall business success.


Responsibilities we entrust you with -

  • Strong experience in managing large, strategic accounts with the ability to build and nurture high level client relationships.
  • Collaborate with the product and technical teams to customize gift card solutions, including product features, integrations, and services, to fit the specific requirements of the client.
  • Demonstrated ability to drive sales growth, close complex deals, and align product solutions with client business needs.
  • Act as a subject matter expert in the fintech space, particularly around gift card solutions, providing strategic guidance and insights to clients for maximizing business impact.
  • Deep expertise in tailoring solutions and working closely with technical teams to implement customized offerings.
  • Ability to build and sustain strategic partnerships, both internally and externally, to deliver successful outcomes.
  • Align product and service offerings with clients’ evolving needs, ensuring that the value proposition resonates strongly with the client.
  • Lead complex sales negotiations, managing the balance between client requirements and company profitability.


What matters in this role -

Experience & Portfolio -

  • Master’s degree in business, Finance, Marketing, or a related field.
  • 12+ years of Key Account Management experience, preferably in payment or fintech industry.
  • Ability to build and sustain strategic partnerships, both internally and externally, to deliver successful outcomes.

Technical Skills & Efficiency -

  • Achieving sales targets and driving revenue growth. Strong understanding of fintech products and services.
  • Excellent communication and people skills, with the ability to build rapport with clients. Analytical mindset with the ability to interpret data and market trends and make informed decisions.
  • Extensive knowledge of the fintech industry, particularly gift card products, payment solutions, and related regulations.

Communication & Ownership -

  • Strong interpersonal, leadership and managerial skills including the ability to motivate others. Ability to manage multiple clients simultaneously.
  • Ability to work well with others and complete tasks with minimal supervision.
  • Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, , etc.)


What we value in our people -

  • You take the shot - You decide fast and deliver right.
  • You are the CEO of what you do - You show ownership and make things happen.
  • You sign your work like an artist - You seek to learn and take pride in the work you do.

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