ITSM Manager

About UsAt Hectae Analytics, we specialize in delivering technology-driven business solutions through product implementations and custom integrations of Freshworks products. Our team partners with clients to understand their business needs and design solutions that optimize operations, enhance customer experience, and drive measurable outcomes.We’re...

About Us: We are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations.  You will lead...

About Us:We are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations. You will lead end-to-end...

**Department**:Workplace Technology Employee Experience (Workplace Tech CX) **Department Description**:At Ford, IT Service Management and Operations is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding...

Job Title: ServiceNow Developer – ITSM & CMDBWork Location: Chennai, TNExperience Range in Required Skills: 4 -6 Years Skill Required: Digital: ServiceNow IT Service Management ServiceNow Job Description: • ServiceNow, CMDB, Discovery & Development skills.

**Company Description** Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global...

(ITSM) Configuration and Asset Management Service Owner/ManagerRole Objectives:As the ITSM Configuration and Asset Management Service Owner and Specialist, the primary objective is to strategically oversee and manage the entire lifecycle of configuration and asset management services. This includes serving as the service owner, responsible for defining the...

People Manager – IT Infrastructure & ITSM TeamsRole Objectives:· Lead and manage both IT Infrastructure and ITSM teams with a primary focus on people management, performance, and leadership.· Ensure alignment between process excellence (ITSM) and technical operations (Infrastructure) to deliver high-quality IT services.Responsibilities:· Lead, mentor,...

About the Role:We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Deskfunction. This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You’ll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

Job Title: ServiceNow Architect Location: Chennai, Hyderabad, Pune Job Type: Contract Job Summary: We are looking for a highly experienced and strategic ServiceNow Architect to join our team. With over 10 years of experience in ITSM (IT Service Management) and ServiceNow solutions, you will play a key role in designing, implementing, and optimizing...