IT Service Management

2 weeks ago

Taramani Chennai Tamil Nadu, India Unidos Technology Full time ₹ 25,00,000 - ₹ 30,00,000 per year

People Manager – IT Infrastructure & ITSM Teams

Role Objectives:

· Lead and manage both IT Infrastructure and ITSM teams with a primary focus on people management, performance, and leadership.

· Ensure alignment between process excellence (ITSM) and technical operations (Infrastructure) to deliver high-quality IT services.

Responsibilities:

· Lead, mentor, and inspire team members across IT Infrastructure and ITSM functions.

· Drive individual and team development through coaching, training, and continuous feedback.

· Conduct regular one-on-ones, performance reviews, and career development discussions.

· Support workforce planning, recruitment, and onboarding for both teams.

· Promote diversity, inclusion, and psychological safety within the workplace.

· Manage resource allocation and team capacity in collaboration with technical leads.

Required Skills & Experience:

· Proven experience as a People Manager, People Lead, or similar leadership role.

· Excellent communication, facilitation, and stakeholder management skills.

· Ability to lead multi-disciplinary teams across technical and process domains

· Experience working in a global, multicultural, or cross-functional environment.

Additional Skills for Senior Role:

· Leadership & Strategic Planning: Demonstrated ability to define, lead, and evolve the strategic direction of IT functions ensuring alignment with organizational objectives and long-term business goals.

· Exposure to IT Infrastructure or ITSM environments (advantageous but not mandatory).

Education Qualification:

· Bachelor's degree in information technology, Computer Science, or a related field.

· Certifications such as ITIL Intermediate/Expert, PMP, or relevant industry certifications are desirable.

Experience:

Minimum of 20 years of experience in IT service management, with a focus on ITSM Processes, including significant experience in leadership roles.

Salary: 25 – 30 Lacs per annum

Location-Chennai

Job Types: Full-time, Permanent

Pay: ₹2,500, ₹3,000,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • IT service management: 10 years (Required)

Work Location: In person

  • Configuration and Asset Management Service Owner/Manager

    2 weeks ago

    Taramani, Chennai, Tamil Nadu, India Unidos Technology Full time ₹ 25,00,000 - ₹ 30,00,000 per year

    (ITSM) Configuration and Asset Management Service Owner/ManagerRole Objectives:As the ITSM Configuration and Asset Management Service Owner and Specialist, the primary objective is to strategically oversee and manage the entire lifecycle of configuration and asset management services. This includes serving as the service owner, responsible for defining the...

  • Senior Manager

    3 weeks ago

    Chennai, India EXL IT service management Full time

    Job Description Position Title Senior Manager Location Chennai, India Band C2 Designation Technical Manger (Full Stack) Overview - We are seeking a highly skilled and experienced Technical Manager specializing in Microsoft Technologies to join our dynamic team. As a Technical Manager, you will play a critical role in shaping the success of our...

  • Manager [Apply Now]

    3 weeks ago

    Chennai, India EXL IT service management Full time

    Job Description Training manager - coding Location - Noida Only, WFO Job Summary: The Training Manager is responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees skills and performance. They monitor training program effectiveness, manage budgets, and stay...

  • Lead Assistant Manager

    1 day ago

    Chennai, India EXL IT service management Full time

    Job Description Position Title Lead Programmer Analyst Location Chennai, India Band B2 Designation Lead Programmer Analyst Overview - We are seeking a highly skilled and experienced Lead Programmer Analyst specializing in Microsoft Technologies to join our dynamic team. As a Lead Programmer Analyst, you will play a critical role in shaping the success of our...

  • Manager

    3 weeks ago

    Chennai, India EXL IT service management Full time

    Job Description Overview: Quality Manager is responsible for IP DRG Auditing, review, team management. Creating presentations, develop process manuals, handbook and other training materials. Qualifications: Bachelor's Degree B.sc/M.Sc. Nursing/Diploma nursing preferable Certifications: CPC - Certified Professional, CCS - Certified Coding Specialist, CIC -...

  • Customer Service Executive

    2 days ago

    Saidapet, Chennai, Tamil Nadu, India PANACOR MANAGEMENT SERVICE PRIVATE LIMITED Full time

    JOB DESCRIPTION: - Pricing for Import and export inquiries, - Rate negotiations with overseas agents & local shipping lines - Quotation to customers and follow up - Follow up with overseas agents until receive rates against request - Quotations to customers and follow up - Follow-up with sales/customer for feedback against quotation - Upon receiving the...

  • Lead Assistant Manager

    3 days ago

    Chennai, India EXL IT service management Full time

    Job Description Job Description: Data & Analytics Specialist (BI/DE/DS/Ops) Role Overview We are seeking a versatile Data & Analytics Specialist who can work across the full spectrum of data capabilities-ranging from data engineering and pipeline management to business intelligence, advanced analytics, and operational excellence. This role is ideal for...

  • Service Manager-TATA Motors Dealership

    2 days ago

    Velachery, Chennai, Tamil Nadu, India TATA AUTOMOBILE SERVICE CENTRE Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    An automotive service manager's job is to run an efficient and profitable service department. Their duties include choosing and overseeing productive staff, customer retention, cost controls, maintenance of all service records and achievement of set objectives.Maintain inventory by monitoring stock levels, ordering parts and supplies, and overseeing the...

  • Manager (Urgent)

    2 weeks ago

    Chennai, Tamil Nadu, India EXL Service Full time

    Position TitleManagerLocationChennai IndiaBandC1DesignationTechnical Manger Full Stack Overview -We are seeking a highly skilled and experienced Technical Manager specializing in Microsoft Technologies to join our dynamic team As a Technical Manager you will play a critical role in shaping the success of our technology projects Your responsibilities...

  • Manager

    2 weeks ago

    Chennai, Tamil Nadu, India EXL Service Full time

    Designation Manager QA AutomationLocation Chennai IndiaJob Type Full-TimeDepartment EXL Health Products PlatformsAbout EXL At EXL we are committed to delivering cutting-edge solutions that drive efficiency and innovation Our team is composed of talented individuals who are passionate about technology and dedicated to excellence We are seeking a...