IT Service Management

7 days ago

Taramani Chennai Tamil Nadu, India Unidos Technology Full time ₹ 25,00,000 - ₹ 30,00,000 per year

People Manager – IT Infrastructure & ITSM Teams

Role Objectives:

· Lead and manage both IT Infrastructure and ITSM teams with a primary focus on people management, performance, and leadership.

· Ensure alignment between process excellence (ITSM) and technical operations (Infrastructure) to deliver high-quality IT services.

Responsibilities:

· Lead, mentor, and inspire team members across IT Infrastructure and ITSM functions.

· Drive individual and team development through coaching, training, and continuous feedback.

· Conduct regular one-on-ones, performance reviews, and career development discussions.

· Support workforce planning, recruitment, and onboarding for both teams.

· Promote diversity, inclusion, and psychological safety within the workplace.

· Manage resource allocation and team capacity in collaboration with technical leads.

Required Skills & Experience:

· Proven experience as a People Manager, People Lead, or similar leadership role.

· Excellent communication, facilitation, and stakeholder management skills.

· Ability to lead multi-disciplinary teams across technical and process domains

· Experience working in a global, multicultural, or cross-functional environment.

Additional Skills for Senior Role:

· Leadership & Strategic Planning: Demonstrated ability to define, lead, and evolve the strategic direction of IT functions ensuring alignment with organizational objectives and long-term business goals.

· Exposure to IT Infrastructure or ITSM environments (advantageous but not mandatory).

Education Qualification:

· Bachelor's degree in information technology, Computer Science, or a related field.

· Certifications such as ITIL Intermediate/Expert, PMP, or relevant industry certifications are desirable.

Experience:

Minimum of 20 years of experience in IT service management, with a focus on ITSM Processes, including significant experience in leadership roles.

Salary: 25 – 30 Lacs per annum

Location-Chennai

Job Types: Full-time, Permanent

Pay: ₹2,500, ₹3,000,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • IT service management: 10 years (Required)

Work Location: In person

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