Digital Collections Expert

2 weeks ago

meerut, India beBeeCollections Full time

Job Title: Collections Portfolio LeadWe transform financial institutions into digital leaders.As a team of global scale, we collaborate with top clients on exciting projects, in an environment where we learn and grow daily. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to join our journey in building the digital future of finance, together.About the Role:The Collections Portfolio Lead defines, governs, and executes the product vision, roadmap, and strategy for a centralized collections and debt management solution designed for retail, SME, and corporate banking portfolios. This role ensures that the product empowers financial institutions to manage delinquency, automate collection strategies, improve recovery rates, enhance compliance, and reduce operational cost.Main Responsibilities:Communicate the product vision, strategy, and go-to-market approach ensuring alignment with bank collection priorities, risk appetite, regulatory expectations, and organizational objectives.Follow up the main product improvements and align Collection module development accordingly.Own, prioritize, and regularly update the product backlog focusing on high-value collections features such as early delinquency workflows, automated reminders, segmentation strategies, promise-to-pay tracking, skip tracing, restructuring workflows, repossession and legal collections etc.Convert business, risk, and regulatory requirements into actionable user stories and acceptance criteria for development, QE, and integration teams ensuring accurate translation of collection strategies into product features.Collaborate with internal and external stakeholders (sales, delivery teams, credit risk units, legal departments, collection teams, compliance, and client banks) to gather feedback, communicate changes in priorities, risks, and dependencies, and ensure alignment across all parties.Monitor Collections performance using analytics and KPIs (cure rate, roll rate, delinquency bucket movement, recovery performance, PTP adherence, agent productivity), and drive continuous improvement based on customer feedback and industry benchmarks.Actively participate in Agile ceremonies and consistently serve as the voice of collection teams, risk departments, and end users throughout the product lifecycle.Assign and track ownership of product and project actions, document dependencies and milestones for collections enhancements, and ensure accountability and timely completion across contributors.Lead efforts in data security, privacy, regulatory compliance, audit readiness, and change management for financial institutions using the product, ensuring compliance with consumer protection, AML, data privacy, restructuring, and legal requirements.Represent the product in demos, implementations, conferences, workshops, regulatory discussions, and strategic meetings, and collaborate with Microsoft and ecosystem partners (e.g., SMS/e-mail gateways, scoring engines, contact center integrations) for co-selling and technical enablement.Contribute to roadmap preparation and execution for Loan Origination and Loan Service request modules as required.

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