Data Driven Customer Experience Lead

4 days ago

amravati, India beBeeCustomerRelationshipManagement Full time

Job Title: Customer Relationship Management Operations LeadKey Responsibilities:Maintain and optimize CRM workflows in the HubSpot platform, including pipeline management, stage configuration, field customization, tag implementation, note-taking, and user assignment.Ensure accurate lead capture from all inbound channels, such as forms, websites, WhatsApp, chat tools, and landing pages.Create and maintain automation workflows using Zapier or Make to streamline business processes.Establish and monitor connections with chat and form systems like ManyChat or WhatsApp Business API.Implement strict data hygiene practices, including deduplication, data correction, missing field identification, and owner accuracy verification.Generate routine reports on CRM operations, covering volume, movement, and data quality status.Monitor user compliance with CRM rules and flag deviations from standard operating procedures (SOPs).Document CRM processes, routing rules, and integration procedures for future reference.Collaborate with the SEO and Digital Media teams to ensure accurate attribution and tagging.Required Skills and Qualifications:Strong understanding of CRM software and its applications.Excellent problem-solving and analytical skills.Ability to work independently and as part of a team.Effective communication and interpersonal skills.Familiarity with automation tools like Zapier or Make.Knowledge of data analysis and reporting techniques.Attention to detail and organizational skills.Benefits:Opportunity to work with a cutting-edge technology platform.Chance to develop and implement innovative solutions.Collaborative and dynamic work environment.Ongoing training and professional development opportunities.Others:Please submit your resume and cover letter to be considered for this exciting opportunity.

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