Front Desk Associate

7 hours ago

mumbai, India beBeeHospitality Full time

Front Desk Associate Role SummaryThis position is responsible for providing exceptional guest service and ensuring a smooth front desk operation.Welcome and greet guests warmly upon arrival, creating a positive first impression of the establishment.Manage check-in and check-out processes efficiently, minimizing wait times and ensuring accurate room assignments.Handle guest inquiries, reservations, and complaints professionally, responding promptly to all requests and concerns.Maintain accurate records of guest details and room bookings, ensuring confidentiality and data integrity.Coordinate with housekeeping, room service, and other departments to ensure seamless operations and maximize guest satisfaction.Manage telephone calls, emails, and other forms of communication, prioritizing tasks and responding in a timely manner.Ensure compliance with hotel policies and procedures, upholding high standards of quality and consistency.Provide guests with information about hotel facilities, services, and local attractions, enhancing their overall experience.Maintain the cleanliness and organization of the front desk area, creating a welcoming environment for guests and staff alike.Requirements:Education: Graduation or degree in Hotel Management, Hospitality, or related field.Experience: 0 to 3 years of experience in a front office or front desk role, preferably in a hotel or hospitality setting.Skills: Strong verbal and written communication skills in English, proficiency in MS Office and hotel management software (PMS) preferred.Personal Qualities: Ability to multitask, stay organized, and work under pressure, excellent problem-solving skills and a guest-oriented mindset.

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