Walk-in Drive for AR Team Lead

6 days ago

tamil nadu, India HCLTech Full time

Excellent Opportunity for AR Team Leads Operations - US Healthcare || Shollingnallur LocationPOC: YuvapriyaExperience: 5 to 7yearsShift Timings: US ShiftWalk-in Timings: 10:30AM - 2:00PMVenue: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119 JOB SUMMARY The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls ESSENTIAL RESPONSIBILITIES:Responsible for the day-to-day management of 15 – 25 front level employeesAdhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfactionMinimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resourcesProvide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and proceduresRecommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).Assist with attendance documentation, weekly timesheet validation and schedule adherence.Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customersTimely response to mailsSKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred)High proficiency in communication (Written and spoken)Focuses on delivering a positive customer experienceProven leadership experience. Should be a team player.Ability to develop, lead and motivate a team.Ability to identify process improvement ideas for implementationAbility to provide and support a vision and direction.Proficiency to assemble, organize and sequence work.FORMAL EDUCATION AND EXPERIENCEBachelor’s degree in any stream and progressive work experience in Healthcare RCMMinimum 1-2 year of experience in current role4-6 years of overall experience

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