HCLTech || Walk-in Drive For AR Callers || Oct 11th Shollingnallur Location
6 days ago
HCLTech || Walk-in Drive for AR Callers || 11th Oct'25 - Shollingnallur Location Experience: 1 to 4 YearsShift: US Shift TimingsPOC: Jefferson/ Suriyapriya/ShinazJOB SUMMARYThis position is responsible for providing customer service support and collections via phone calls. Should have experience in RCM/DME for minimum of 1 yearOutbound calls to insurance companies, end customers and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information, Update patient information and other calls to complete a transactionInbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact.KEY WORDSCommunication, Night shift, Multi-tasking, RCM, US Healthcare, Eligibility verification, Authorization, International inbound call center experience.ESSENTIAL RESPONSIBILITIES:Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.Achieve key and critical performance targets.Ensure efficiency measures are met in accordance with performance targets and process guidelines.Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.Maintain effective work procedures according to client process workflows and HCL policy guidelines.Adhere to US healthcare compliance measures.SKILLS AND COMPETENCIES Strong verbal and written communication skillsShould possess neutral accent and good adoption to US culture.Ability to resolve customer queries in the first point of contact.Focus on delivering a positive customer experienceShould be professional, courteous, friendly, and empatheticShould possess active listening skillsGood data entry & typing skillsAbility to multi task.Capable of handling fast-paced, innovative, and constantly changing environmentShould be a team player.Ability to contribute to the process through improvement ideas.FORMAL EDUCATION AND EXPERIENCEGraduation (any stream)12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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tamil nadu, India HCLTech Full timeHCLTech || Walk-in Drive for AR Callers || 11th Oct'25 - Shollingnallur Location Experience: 1 to 4 Years Shift: US Shift Timings POC: Jefferson/ Suriyapriya/Shinaz JOB SUMMARY This position is responsible for providing customer service support and collections via phone calls. Should have experience in RCM/DME for minimum of 1 year Outbound calls to...
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tamil nadu, India HCLTech Full timeHCLTech || Walk-in Drive for International Voice process on 11th Oct'25 || Shollingnallur LocationExperience: 1 to 4yearsShift Timings: Night Shift(US Shift)Location: Shollingnallur, Chennai.JOB SUMMARYWe seek an experienced Customer Service Executive – Voice to join our team. The role involves collaborating with US healthcare providers to ensure accurate...
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tamil nadu, India HCLTech Full timeHCLTech || Walk-in Drive for International Voice process on 11th Oct'25 || Shollingnallur Location Experience: 1 to 4years Shift Timings: Night Shift(US Shift) Location: Shollingnallur, Chennai. JOB SUMMARY We seek an experienced Customer Service Executive – Voice to join our team. The role involves collaborating with US healthcare providers to ensure...
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tamil nadu, India HCLTech Full timeHCLTech || Walk-in Drive for AR Callers || 10th Sep'25 - Shollingnallur Location Experience: 1 to 4 Years Shift: US Shift Timings POC: Jefferson/ Sobiya/ Suriyapriya JOB SUMMARY This position is responsible for providing customer service support and collections via phone calls. Should have experience in RCM/DME for minimum of 1 year Outbound calls to...
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tamil nadu, India HCLTech Full timeWalk-in Drive || HCLTech is Hiring for Team Leads & Sr. Team Leads on 15th & 16th Oct'25 || Shollingnallur LocationPOC: Shinaz/Yuvapriya/SuriyapriyaShift Timings: US Shift TimingsTimings & Venue:10:30AM - 2:00PMNo. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119JOB SUMMARYThe Candidate is responsible for...
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Walk-in Drive
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tamil nadu, India HCLTech Full timeWalk-in Drive || HCLTech is Hiring for Team Leads & Sr. Team Leads on 15th Oct'25 || Shollingnallur LocationPOC: Suriya Priya & JeffersonShift Timings: US Shift TimingsDate: 15th & 16th OctTiming: 10:30AM - 2:00PMVenue:No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119JOB SUMMARYThe Candidate is...
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tamil nadu, India HCLTech Full time🚀 HCLTech Mega Walk-In Drive – OTC Dispute Management | 4-8 Yrs Exp | Chennai 🚀We are hiring experienced professionals for the role of at OTC Dispute Management HCLTech📍 Interview Location:HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119🗓️ Interview Date:9th...
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Walk-in Drive for AR Team Lead
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tamil nadu, India HCLTech Full timeExcellent Opportunity for AR Team Leads Operations - US Healthcare || Shollingnallur Location POC: Yuvapriya Experience: 5 to 7years Shift Timings: US Shift Walk-in Timings: 10:30AM - 2:00PM Venue: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - JOB SUMMARY The Candidate is responsible for overseeing daily...
