Senior Design Engineer

1 day ago

pune, India Tata Technologies Full time

Telematics Engineer – Field & End-of-Line (EOL) Issue Management


Qualification

B.E./B.Tech in Electronics / Electrical / Mechatronics / Embedded Systems


Primary Skill

Telematics architecture and connected vehicle systems, CANalyzer, or equivalent, UDS & CAN protocols, TCU, cloud, CAN networks, and vehicle diagnostics layers, preparing RCA documentation, validation summaries, and issue dashboards

Relevant Experience

2 to 5 years in the automotive domain with exposure to Connected Vehicles, Telematics Systems, Diagnostics and EOL Processes

Job Description

The selected consultant will be required to support for:


  • To do Root Cause Analysis (RCA) Reports for all Telematics-related Field/ EOL issues.
  • Telematics-related EOL (End-of-Line) Issue resolution at manufacturing facilities.
  • Weekly Operational Dashboards summarizing field complaints, EOL failures, open/closed tickets, and FOTA campaign status.
  • Validated Software and Parameter File Deployment to Tata Motors internal servers.
  • Comprehensive log analysis reports based on TCU logs, CAN logs, Cloud logs, Service tool logs, and EOL tool logs, with actionable insights.
  • FOTA Campaign Monitoring Reports, including failure cases analysis.
  • Media Event support involving Telematics systems
  • Telematics Field Issue Resolution:-Reproduce and analyze customer-reported connectivity, location, or call service issues, Visit field locations as needed to capture logs and validate fixes with internal teams and suppliers.
  • Log Analysis & Debugging: -Perform advanced log analysis using TCU, CAN, Cloud, Service tool, and EOL tool logs, Collaborate with multiple teams for multi-layered fault isolation.
  • EOL Issue Management:-Troubleshoot production line Telematics failures, support root cause identification and resolution to ensure smooth vehicle rollout, Validate consistency of SW/HW/configurations at the plant.
  • Software & Parameter Management:-Support end-to-end management of Telematics Software and parameter file release to TML servers.
  • FOTA Campaign Support:-Assist in planning and monitoring Firmware Over-The-Air (FOTA) campaigns, Validate field behaviour post-update, and analyse failure scenarios.
  • Media Event Support:-Provide Telematics technical support during media drives, Ensure system health checks, pre-validation, and rapid troubleshooting during live events

Preferred Skills & Knowledge


Preferred to have knowledge of :


  • 1] Connected Vehicle Platforms & ECUs (e.g., TCU)
  • 2] Automotive Diagnostic Protocols (UDS, CAN)
  • 3] FOTA Campaign Lifecycle
  • 4] End-of-Line Testing & Flashing Processes
  • 5] Telematics Cloud Infrastructure
  • 6] Production Line Validation & Troubleshooting
  • Flexibility to travel across field locations and manufacturing plants for on-site support.
  • Ability to work in cross-functional teams under tight timelines and production pressures.
  • Willingness to support real-time troubleshooting during critical business events.

Work Experience :

Demonstrated hands-on experience in:

1] Field and plant issue triaging

2] Cross-system log analysis

3] Production line debugging

4] Software release tracking

5] Vehicle-level & Bench-level validation

6] Vehicle-level diagnostics and supplier coordination

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