Cyber Security Technical Account Manager

4 weeks ago

hyderabad, India Cloud4C Services Full time
Location: Hyderabad (work from office)
Experience : 8+ Years ( A TAM requires a balanced expertise in both Monitoring and Engineering, coupled with strong customer-facing skills)
Employment Type: Full-Time
Summary
We are looking for a skilled and client-centric Technical Account Manager (TAM) to join our Cyber Security team. In this role, you will act as a trusted advisor to our clients, driving the successful deployment, integration, and optimization of advanced cyber security solutions. Combining technical expertise, strategic problem-solving, and excellent relationship management, you will play a key role in enhancing client security postures, ensuring satisfaction, and contributing to their long-term success
Responsibilities
Build and maintain strong, long-term relationships with key stakeholders.
Serve as the primary technical contact for clients, addressing inquiries and escalations.
Understand client objectives and align solutions to meet their business goals.
Provide expert guidance for deploying and integrating cyber security solutions into client environments.
Troubleshoot and resolve technical issues, collaborating with engineering and support teams as needed.
Conduct technical reviews to ensure optimal utilization of solutions and identify improvement opportunities.
Deliver technical training, best practices, and documentation tailored to client needs.
Monitor client environments to pre-empt potential issues and enhance overall security posture.
Advocate for client feedback to influence product development and service enhancements.
Manage multiple client engagements, ensuring timely delivery of projects within scope and budget.
Coordinate with internal teams, including engineers and project managers, to meet objectives.
Prepare and present periodic updates and progress reports to clients and internal stakeholders.
Stay updated on the latest industry trends, cyber threats, and emerging technologies.
Share insights and innovations to help clients maximize the value of their investments.
Qualification & Experience
Strong background in cyber security, with the ability to explain complex concepts clearly.
Analytical mindset with exceptional troubleshooting capabilities.
Excellent interpersonal and communication skills to build trust with clients and teams.
Skilled in managing client projects and using CRM tools.
Dedicated to understanding and resolving client challenges effectively.
Experience with cyber security tools and platforms such as firewalls, threat detection, and cloud security solutions.
Knowledge of compliance standards (e.g., ISO 27001, GDPR, NIST).
Familiarity with scripting and automation for security operations.
Certifications such as CISSP, CISM, or similar are a plus.

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