Lead Customer Success Manager

2 days ago

kottayam, India beBeeCustomerSuccess Full time

Job Overview:Cookd, a digital-first FMCG brand, is revolutionizing home cooking in India. Our innovative food products, crafted by professional chefs, are delivered worldwide.We're expanding our business and seeking a customer-centric professional to drive customer success and growth. This role demands exceptional verbal and written communication skills, strong customer-handling abilities, and familiarity with CRM systems, e-commerce platforms, and courier partner dashboards.The ideal candidate will have 3-5 years of experience in customer handling, a positive attitude, empathy, and a customer-focused approach. They will be responsible for ensuring seamless customer experiences, coordinating with cross-functional teams, and building frameworks for maximum productivity from the team on customer experience.Key Responsibilities:Timely product delivery and customer query resolutionsCoordination with supply chain, logistics, sales, and marketing teamsDevelopment of frameworks for optimal team productivity on customer experienceMaintenance of COD order confirmations, NDR callings, chat and email query resolutions, RTO closures, social media query resolutions & Abandoned Carts closures TAT

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