Iron Man Lifestyle | Customer Success Executive | india
4 weeks ago
The Company: Iron Man Lifestyle is a profitable fast-growing dating and lifestyle coaching company helping Indian men get over their social anxiety, develop their confidence & social skills, and get into deeper, fulfilling relationships.
Location: Saket, New Delhi office
Pay: This is a salaried role with a CTC of 3-4 LPA for the person who is the right fit.
Hours: This is a full-time in-Office position.
Customer Success Executive
We are looking for a tech-savvy, enthusiastic individual with a passion for social media, internet trends, and website designing to join our team. In this role, you will handle customer success, marketing, social media, and digital products (courses). No extensive experience is required, but a willingness to learn and take ownership is essential.
Key Responsibilities
Enhance Customer Journey & Success
- Help define and optimize the customer journey for a seamless experience.
- Track customer progress and assist in improving their journey to achieve success.
Account Management
- Act as the Single Point of Contact (SPOC) for clients, managing their entire lifecycle.
- Address customer queries, resolve issues, and provide timely guidance.
Boost Client Retention and Revenue
- Support initiatives to retain clients and encourage repeat purchases.
- Assist in identifying opportunities for upselling, down-selling, and cross-selling digital courses.
Reduce Customer Churn
- Collaborate on strategies to improve customer onboarding and engagement.
- Help identify drop-off reasons and propose solutions to enhance customer retention.
Social Media & Digital Engagement
- Manage the company’s social media channels to engage with clients and promote products.
- Use analytics to measure performance and optimize content strategies.
Improve Payment Collection
- Assist in developing systems to reduce payment delays and ensure smooth transactions.
Track Customer Success Metrics
- Learn to measure and improve KPIs such as Customer NPS, Success Rate, and Testimonial Rate.
Drive Referrals and Positive Word of Mouth
- Help deliver positive experiences that lead to client referrals and enhanced reputation.
Collect and Implement Customer Feedback
- Gather feedback from clients to understand their needs and improve digital products.
Key Qualifications
- Basic understanding of social media platforms, website designing, and digital tools.
- A keen interest in learning about customer success and digital product management.
- Good communication, problem-solving, and organizational skills.
- A proactive attitude and a passion for improving customer experiences.
Why Join Us?
- Gain hands-on experience in managing customer success, marketing, and digital products.
- Work in a collaborative environment that values your growth and creativity.
- Opportunity to learn and contribute to innovative projects with real impact.
If you’re eager to grow, learn, and make a difference, we’d love to have you on our team
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