Customer Experience Champion

1 day ago


salem, India beBeeTechnical Full time

Job Opportunity:We are seeking a dedicated professional to drive customer satisfaction and excellence across product and operations teams.Main Responsibilities:Deliver advanced support and product expertise to key customers as a lead level III support engineer working on critical accounts.Collaborate with other team members globally to enhance support capabilities, capacity, and quality for major customers.Report to the Manager of the Enterprise support team and conduct root cause analysis, debugging, and troubleshooting across multiple Atlassian products.Participate in customer-facing calls to communicate progress updates, action plans, and resolution details.Requirements and Qualifications:8+ years of experience in Java support, software services, and system administration for large user communities.Expertise in operating systems (e.g. Linux, OS X, and Windows).Subject Matter Expertise in multiple Atlassian products with ability to identify knowledge opportunities and share within the team (Synchrony, AWS, Azure).Effective communication skills to articulate technical details at an executive level.Ability to solve complex tickets, summarize causes, recommend solutions, and escalate when necessary.Customer-centric approach as the voice of the customer.Coaching others on technical, soft skills, and behavioral interviews.Collaboration with global teammates to drive long-running tickets to resolution.Encouragement of contextual understanding and adaptability in challenging situations.Experience with networks and technologies (e.g. proxies, load balancers, LDAP, Active Directory, SSL).Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss).SQL database experience.Escalation handling experience.Enterprise customer experience.


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