Service Experience Specialist

24 hours ago


salem, India beBeeCustomerService Full time

Job OverviewThe Customer Service Representative position involves delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.Respond to customer inquiries in a timely manner via phone, email, or chat. Provide accurate information regarding products, services, and policies.Handle customer complaints and provide suitable resolutions. Identify customer needs and offer the best possible solutions.Maintain detailed records of customer interactions within CRM systems. Update customer accounts and process orders, returns, or requests.Stay up-to-date on company products, services, and new launches. Understand and communicate company policies clearly to customers.Coordinate with sales, operations, and technical teams to resolve customer issues. Participate in team meetings, training, and performance reviews.Required Skills: Excellent communication skills, problem-solving abilities, and empathy towards customers.Qualifications: High school diploma or equivalent required; bachelor's degree preferred.Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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