IT Service Management Professional

3 days ago

salem, India beBeeServiceManagement Full time

IT Service Management ProfessionalThe position of IT Service Management Specialist entails providing support for the Managed Services tool sets and associated processes.Provide daily operational support, managing ticket distribution to ensure timely handling of client access management requests.Manage the ticketing system as a Subject Matter Expert (SME).Main Responsibilities:This role requires a solid background in supporting external customer-facing systems and an understanding of IT service management principles and best practices.Demonstrate expertise in delivering, maintaining, and supporting enterprise-level applications like ServiceNow.Act as the designated subject matter expert for the ITSM Ticketing System and provide system administration duties for critical tools and applications used by the Managed Services teams.Offer end-user and key stakeholder support in a timely and professional manner to facilitate daily operations.Key Qualifications:Candidates should possess:Excellent communication and customer service skills.A proven ability to learn and adapt quickly.A good understanding of ITIL methodologies.2-3 years of experience in the IT Service Management industry.Prior experience working in the ServiceNow platform is highly desirable.

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