Solutions Expert

2 days ago


Eluru, India beBeeExpertise Full time

Technical Solutions SpecialistThe role necessitates exceptional communication skills to collaborate effectively with cross-functional teams including Development, Infrastructure, and Business Analysts to ensure seamless application functionality.Manage and prioritize multiple tasks simultaneously under deadlines and time constraints.Participate in an on-call rotation to provide support for customers during extended-shift and night-shift hours.Analyze logs, configurations, and system metrics on Unix/Linux servers using command-line tools.Key Responsibilities:Serve as a subject matter expert for diagnosing and resolving complex application issues, performance bottlenecks, and data integrity problems.Exceptional analytical and diagnostic skills with a methodical approach to root cause analysis and complex problem-solving.Document customer calls regarding all software products supported by the organization.Benefits of this Role:Opportunity to serve as a key resource for technical troubleshooting and resolution.Chance to work collaboratively with cross-functional teams to drive business success.Development opportunities to enhance technical skills and expertise.



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