Senior Crisis Management Specialist

2 weeks ago

rajkot, India beBeeIncident Full time

Incident response requires exceptional leadership, effective communication, and a strong customer-centric mindset. As an Incident Manager in our CSS team, you will lead legendary support experiences during customer-facing incidents.We are seeking a highly experienced professional with expertise in command and control incident frameworks, strategic decision-making, and technical coordination. Your role will focus on delivering exceptional support by coordinating across diverse teams and ensuring timely, clear, and accurate communication with stakeholders.The ideal candidate will bring 12+ years of experience leading incident response efforts and 7+ years in customer service or support roles in SaaS or technology companies. They will possess exceptional communication skills and the ability to collaborate across diverse teams.Your key responsibilities include:Leading the charge in response efforts, technical coordination, and remediation during customer-facing reliability and security incidents.Evaluating impacts, delivering accurate situation reports, and building communication bridges to quickly resolve incidents.Managing incident communication proactively, offering timely and transparent updates through official channels.You will be responsible for evaluating impacts, delivering accurate situation reports, and building communication bridges to quickly resolve incidents. Our team is committed to providing exceptional support and ensuring timely, clear, and accurate communication with stakeholders.This role requires a unique blend of technical expertise, business acumen, and excellent communication skills. If you have a proven track record of leading incident response efforts and are passionate about delivering exceptional support, we encourage you to apply.

  • Senior Crisis Management Professional

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    rajkot, India beBeeCrisis Full time

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    rajkot, India beBeeData Full time

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    Rajkot, Gujarat, India Raj Innotech Pvt. Ltd. Full time

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    rajkot, India beBeeDigital Full time

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    rajkot, India beBeeDataAnalysis Full time

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    rajkot, India beBeeDocument Full time

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    rajkot, India beBeeIntegration Full time

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    rajkot, India beBeeBusiness Full time

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    rajkot, India beBeeDft Full time

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    4 days ago

    rajkot, India beBeePhysician Full time

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