Product Trainer

23 hours ago

mumbai, India Fynd (Shopsense Retail Technologies Ltd.) Full time

Product Trainer


About Fynd:

Fynd is India’s largest omnichannel platform, helping brands and retailers manage their digital presence and streamline their operations across online and offline channels. Our platform supports over 1000 brands and 10,000+ stores, offering a comprehensive suite of retail tech solutions.


Role Overview:

As a Product Trainer at Fynd, you will be responsible for creating and delivering training programs focused on the effective usage and benefits of our product suite. You will work with a diverse audience, including technical and non-technical users, to enhance their understanding and adoption of Fynd’s solutions. Your goal is to improve user satisfaction and proficiency with our products through engaging and informative training sessions.


Key Responsibilities:

  • Develop Training Content: Create comprehensive training materials, including presentations, user guides, video tutorials, and e-learning modules tailored to different user personas.
  • Deliver Training Programs: Conduct live training sessions, webinars, workshops, and one-on-one sessions for various stakeholders, such as customers, partners, and internal teams.
  • Audience Engagement: Adapt your training approach to effectively communicate complex product functionalities to both technical and non-technical audiences, ensuring high engagement and understanding.
  • Feedback & Improvement: Gather feedback from training sessions to continuously improve content and delivery methods. Collaborate with product and customer success teams to address user pain points.
  • Certification Programs: Design and implement certification programs to validate users' proficiency and knowledge of Fynd’s products.
  • Cross-Functional Collaboration: Work closely with product management, marketing, and support teams to stay updated on product changes, ensuring training materials are always current.


Qualifications:

  • Experience: 3+ years of experience in product training, preferably in the SaaS or technology sector.
  • Technical Acumen: Ability to grasp complex software products and translate technical details into clear, actionable training content.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences effectively.
  • Training Tools Expertise: Proficiency in using training and content creation tools like LMS platforms, video editing software, and presentation tools.
  • Customer-Centric Mindset: Strong focus on customer experience and user satisfaction, with a proactive approach to solving user challenges.
  • Adaptability: Comfortable working in a fast-paced environment with the ability to manage multiple projects simultaneously.


Preferred Qualifications:

  • Experience in the retail tech, e-commerce, or omnichannel domain.
  • Familiarity with Fynd’s product suite and industry best practices.
  • Certification in instructional design or a related field.


Why Join Fynd?

  • Be part of an innovative team that is revolutionizing the retail tech industry.
  • Work in a dynamic and collaborative environment that values growth and learning.
  • Opportunity to impact the way leading brands and retailers manage their digital presence.



What do we offer?


Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.


Flex University: We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.


Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.


Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance


We work 5 days from the office and we make sure people have everything they need:-

Free meals

Snacks, goodies & a lot of fun culture


Please reach out to me at to share your profile for consideration.

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