QA Trainer

6 months ago

Mumbai, India Wizaltia HR Solutions Pvt Ltd Full time

We are looking for a dynamic Call Center Trainer to join our company. In this role, you’ll be responsible for scheduling and conducting training sessions for both new and experienced team member, managing the Call Quality, and supporting employees to keep productivity up.

To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance. Ultimately, a top-notch call center trainer should be a friendly, approachable individual with effective teaching and communication skills.

QA Cum Trainer Responsibilities:

- Preparing procedures and policies regarding sales techniques and appropriate agent
- conduct.
- Scheduling and conducting training sessions on various topics to prepare and support new
- employees.
- Training experienced employees on new or updated procedures to improve their
- performance.
- Observing the daily operations of employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress
- reports.
- Ensuring employees keep up their productivity and maintain high levels of customer
- satisfaction.
- Will be in charge Call Quality Control.

**Salary**: ₹400,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

Ability to Commute:

- Mumbai Suburban, Maharashtra (required)

Ability to Relocate:

- Mumbai Suburban, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 7845742887

  • QA Trainer

    6 months ago

    Mumbai, India Natobotics Technologies Private Limited Full time

    J**OB LOCATION: ANDHERI, MUMBAI, MAHARASHTRA** **CANDIDATES INTRESTED FOR FACE 2 FACE INTERVIEW NEED APPLY** **MAXIMUM SALARY : 6LPA** **QA cum Trainer** Minimum Experience - 3 Years Experience in overseas Hr recruiter Qualifications: Bachelor's degree Job Summary: **Salary**: Up to ₹600,000.00 per year **Benefits**: - Life insurance - Provident...

  • Java Trainer/faculty

    6 months ago

    Mira Road, Mumbai, Maharashtra, India Testriq QA Lab LLP Full time

    **Profile: Java Trainer/Faculty** **Experience**: 1-5 years **Salary**: Up to 45,000 / month **Location**:Mira Road E **Work Mode**: Hybrid role **Role Description**: **Requirement**: - Should have a strong hold on Java. - Ready to work flexible working hours. - Good experience in teaching and guiding students. - Ability to utilize training techniques...

  • Process Trainer

    6 months ago

    Mumbai, India ENHANCE PLUS CONSULTANT Full time

    Job Role - Process Trainer, Quality Analyst, Team Leader Industry - Domestic/International BPO Process: - Airlines 5 Days working 2 week off rotational **Salary**: - upto 6.5Lpa Location - Malad, Mumbai **Salary**: ₹500,000.00 - ₹600,000.00 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Evening shift -...

  • International Voice Process Trainer

    6 months ago

    Ghansoli, Navi Mumbai, Maharashtra, India Crecer Inteligente Full time

    Job Duties & Responsibilities: - Completes VnA, Product and Process training for the new hires or existing staff within the time period as allotted by the Management. - Creates self as example or role model and exhibits traits of an "ideal" Telesales professional or Customer Service professional by always maintaining self accordingly. - Leads the trainee...

  • Am/ Tl/ QA/ Trainer

    6 months ago

    Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Hiring for BPO profiles like TL, QA, AM Vendor coordination End to end recruitment from screening Sourcing to onboarding Should be proactive and willing to learn and work in pressure when required Salary : 24-25k inhand **Job Types**: Full-time, Permanent Pay: ₹15,415.36 - ₹35,968.94 per month Schedule: - Day shift - Rotational...

  • International Bpo

    6 months ago

    Navi Mumbai, Maharashtra, India Asset Services Full time

    _*#FreePlacement* *Freshers can also apply.*_ Share Resume on Whatsapp 9372174566 Note: *Only Voice Process - Telesales.* *We also Provide all types of Loans: Personal loan, Business loan, Home loan & Mortgage* Job Opportunities for *English, Hindi, Marathi, Kannada,Telugu,Tamil, Malyalam,Oriya, Bengali Tele Callers** (B2C & B2B) in *Banking,...

  • Trainer, Inbound Sales

    6 months ago

    Mumbai, Maharashtra, India Global Industrial Full time

    **Global Industrial**: SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in July,...

  • Training Manager-Collection Process

    1 month ago

    mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Training manager-collection process

    2 months ago

    Mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Training manager-collection process

    1 month ago

    Mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Training Manager-Collection Process

    2 months ago

    Mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Training Manager-Collection Process

    1 month ago

    mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Training Manager-Collection Process

    2 months ago

    Mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Training Manager-Collection Process

    2 months ago

    mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Training Manager-Collection Process

    2 months ago

    Mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • G M Quality-audit-fmcg

    6 months ago

    Mumbai, Maharashtra, India Jaden Executive Search & Recruitment Specialists Full time

    **JOB PURPOSE** Coordinating and Conducting Value added audits and training of the Beverage Manufacturing Units. **JOB RESPONSIBILITIES**: Follow up for effective closure of identified nonconformities in a timely manner. Responsible to ensure compliance of the units as per QA Systems and FSSAI standards. - Number of plants, franchise, CFA and vendors...

  • Three Across | Quality Analyst

    3 weeks ago

    navi mumbai, India Three Across Full time

    Position : Quality Analyst – International BPOLocation : Navi MumbaiJob Type : Full-timeJob Overview:We are seeking a detail-oriented and experiencedQuality Analyst (QA)to monitor and evaluate customer interactions, ensuring the highest standards of service quality are maintained. The QA will be responsible for conducting call monitoring, identifying areas...

  • Quality Analyst

    4 weeks ago

    navi mumbai, India Three Across Full time

    Position : Quality Analyst – International BPO Location : Navi Mumbai Job Type : Full-time Job Overview: We are seeking a detail-oriented and experienced Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring the highest standards of service quality are maintained. The QA will be responsible for conducting call monitoring,...

  • Quality Analyst

    4 weeks ago

    Navi Mumbai, India Three Across Full time

    Position : Quality Analyst – International BPOLocation : Navi MumbaiJob Type : Full-timeJob Overview:We are seeking a detail-oriented and experiencedQuality Analyst (QA)to monitor and evaluate customer interactions, ensuring the highest standards of service quality are maintained. The QA will be responsible for conducting call monitoring, identifying areas...

  • Quality Analyst

    4 weeks ago

    navi mumbai, India Three Across Full time

    Position : Quality Analyst – International BPOLocation : Navi MumbaiJob Type : Full-timeJob Overview:We are seeking a detail-oriented and experienced Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring the highest standards of service quality are maintained. The QA will be responsible for conducting call monitoring, identifying...