Desktop Support Engineer/IT Support Specialist-Mumbai

7 days ago


mumbai, India GramPro Business Services Pvt. Ltd. Full time

Recruiting for a scheduled commercial Bank" Experience range : 2-3 years Location: Mumbai, Kochi. Position Summary We are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT Support Specialist to provide technical assistance and support for end users across hardware, software, and network-related issues. This role is critical in maintaining operational continuity, resolving incidents efficiently, and ensuring a high standard of IT service delivery. Key Responsibilities: • Provide hands-on support for desktops, laptops, printers, scanners and other peripherals. • Troubleshoot and resolve hardware and software issues in Windows and Mac environments. • Install, configure, and upgrade operating systems and applications. • Support endpoint security tools, antivirus, and data loss prevention policies. • Maintain accurate documentation of incidents, service requests, and resolutions in the system. • Assist with device migrations, imaging, and deployment of new hardware/software. • Educate users on IT policies, process, best practices, and self-service tools. • Collaborate with network, server, and application teams for escalated issues. • Generate reports and summaries for recurring issues and service trends. • Maintain inventory of IT assets and coordinate with procurement for replacements. Required Qualifications: • Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). • 2+ years of experience in desktop support or IT helpdesk roles. • Proficiency in Windows OS, MacOS, Microsoft Office Suite, and remote support tools. • Familiarity with Active Directory, SCCM, Intune, and ticketing systems (e.g., ServiceNow/Zoho etc). • Understanding of basic networking concepts and endpoint security protocols.



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