Lead Front Desk Associate

17 hours ago

nashik, India beBeeHospitality Full time

Hotel Guest Service RepresentativeWe are seeking a highly skilled and experienced Guest Service Representative to join our team. As a key member of our front office operations, you will be responsible for providing exceptional guest experiences, ensuring smooth check-in/check-out processes, and maintaining the highest level of service standards.Key Responsibilities:- Greet and welcome guests professionally upon arrival- Manage guest check-ins and check-outs efficiently- Handle guest inquiries, complaints, and requests promptlyGuest Handling:- Welcome and greet guests warmly and personally- Ensure seamless check-in/check-out processes, minimizing wait times- Respond promptly to guest inquiries, resolving issues efficiently and effectivelyReservation Management:- Coordinate with external booking platforms and direct reservations- Update room availability and pricing in coordination with Operations Manager- Maintain accurate guest records and reservation dataFront Office Operations:- Manage phone calls, emails, and guest correspondence- Maintain cash and billing records; process payment settlements- Conduct regular night audit and daily report closureCoordination:- Communicate with housekeeping and kitchen teams regarding guest requirements- Liaise with Accounts department for billing and payment reconciliationsCustomer Service Excellence:- Deliver exceptional customer service, adhering to hotel standards- Foster positive guest relationships and encourage feedback for improvementCompliance & Standards:- Adhere to company Standard Operating Procedures (SOPs) and hotel policies- Maintain a clean and organized front desk areaRequirements:- Bachelor's degree / Diploma in Hospitality or related field preferred- Minimum 1–3 years of experience in front office or guest relations (hospitality industry preferred)- Proficient in hotel software (IDS, Cloud PMS, or equivalent)- Excellent communication skills in English, Hindi, and Telugu preferred- Good grooming, interpersonal, and problem-solving skillsBenefits:- Competitive salary based on experience- Complimentary meals during duty hours- Staff accommodation (if required)- Performance-based incentives

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