Head of Sales

24 hours ago

Bengaluru, Karnataka, India Genisys Group Full time

Job Title: Sales Head - BPM

Location: Bangalore

Job Type: Full-time

Job Summary:

We are seeking an experienced and dynamic Sales Head to lead the sales function of our contact center division. This role requires a strategic thinker with a proven track record in outbound/inbound sales, team leadership, and client acquisition across domestic and/or international markets. The ideal candidate should bring strong domain knowledge of contact center operations and deep understanding of service-based sales models.

Key Responsibilities:

  • Develop and implement strategic sales plans to achieve organizational goals and revenue targets.
  • Define short-term and long-term sales objectives aligned with business goals.
  • Identify emerging markets and opportunities within contact center services.
  • Lead, mentor, and manage a high-performing sales team (field and inside sales).
  • Set performance goals, conduct regular reviews, and ensure continuous development of team capabilities.
  • Motivate teams to exceed sales targets and KPIs.
  • Build and expand the client base by identifying potential business opportunities.
  • Lead proposal development, RFP/RFQ responses, and client presentations.
  • Represent the company in client meetings, conferences, and industry events.
  • Establish and maintain strong relationships with key clients.
  • Ensure client satisfaction and repeat business through exceptional service delivery coordination.
  • Own the P&L for the contact center sales function.
  • Track and analyze sales metrics and trends to drive business decisions.
  • Collaborate with operations, marketing, and delivery teams to align service offerings with market needs.
  • Provide market intelligence and feedback for service enhancement and innovation.

Required Qualifications & Skills:

  • Bachelor's/Master's degree in Business Administration, Marketing, or related field.
  • Minimum 10 years of experience in sales, with at least 3–5 years in a leadership role in a BPO/contact center setup.
  • Proven success in outbound/inbound voice process sales, lead generation, or tele sales-based environments.
  • Deep understanding of B2B sales cycles and client acquisition models.
  • Strong leadership, negotiation, and communication skills.
  • Data-driven and analytical, with the ability to generate actionable insights from sales performance data.
  • Tech-savvy and comfortable working with CRM and contact center software.

Preferred:

  • Experience with both domestic and international BPO clients.
  • Exposure to digital/AI-enabled contact center solutions.
  • Willingness to travel as required for business development.

Note : This position is open only to candidates with experience in BPO Services sales.

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