ServiceNow CMDB Analyst

Job Title: ServiceNow CMDB Analyst

Experience: 5+ Years

Location: Remote (flexible to come office as per the need)

Shift Timings: Mid Shift

Location: Navi Mumbai, Gurugram, Indore

Notice Period: Immediate to 30 Days of Joiners only

Preferred Skill Sets:

Servicenow CMDB developer, CMDB, Discovery, and Asset Management modules

Job Summary:

• We are seeking a highly skilled ServiceNow CMDB (Configuration Management Database) Analyst with at least 5 years of experience to join our dynamic IT team.
• The ideal candidate will be responsible for managing and maintaining the CMDB within the ServiceNow platform, ensuring data accuracy, integrity, and consistency.
• This role requires a deep understanding of ITIL practices, configuration management, and experience with ServiceNow CMDB modules.

Key Responsibilities:

CMDB Management:

• Maintain and update the CMDB within ServiceNow, ensuring data accuracy, completeness, and compliance with company policies.
• Develop and implement processes for identifying, recording, and managing configuration items (CIs) and their relationships.
• Work closely with IT teams to ensure that all configuration items (CIs) are accurately recorded and updated in the CMDB.

Data Integrity & Quality:

• Perform regular audits to ensure the integrity and quality of CMDB data.
• Identify and rectify data discrepancies, inconsistencies, and inaccuracies within the CMDB.
• Develop and enforce data quality standards and processes.

Process Development & Improvement:

• Design and implement configuration management processes and workflows to enhance efficiency and effectiveness.
• Collaborate with stakeholders to gather requirements and translate them into effective CMDB solutions.
• Continuously monitor and improve the CMDB processes to align with industry best practices and business needs.

Integration & Automation:

• Integrate the CMDB with other IT systems and tools to enable automation and improve data flow.
• Develop and maintain scripts, workflows, and tools to automate CMDB-related tasks.
• Work with IT operations and other teams to ensure seamless integration of CMDB with other ServiceNow modules (e.g., Incident, Change, Problem Management).

Reporting & Analytics:

• Generate reports and dashboards to provide insights into the health and status of the CMDB.
• Analyze CMDB data to identify trends, potential issues, and opportunities for improvement.
• Provide regular updates and reports to management and stakeholders on CMDB performance.

Training & Support:

• Provide training and support to IT staff and other stakeholders on CMDB processes and best practices.
• Act as the subject matter expert (SME) for CMDB-related queries and issues.

Experience:

• At least 5 years of experience working with ServiceNow CMDB in a similar role.
• Proven experience in managing and maintaining a complex CMDB in a large enterprise environment.

Skills:

• Strong understanding of ITIL practices, particularly Configuration Management.
• Proficiency in ServiceNow platform, specifically in CMDB, Discovery, and Asset Management modules.
• Experience with scripting languages such as JavaScript, PowerShell, or Python.
• Familiarity with integration tools and methodologies.
• Excellent analytical and problem-solving skills.
• Strong communication skills, both written and verbal, with the ability to explain complex concepts to non-technical stakeholders.

Certifications (Preferred):

• ITIL Foundation Certification.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – CMDB.

If interested, please share your resume to sunidhi.manhas@portraypeople.com