Fitness Manager

2 days ago

uttar pradesh, India WTF Gyms Full time

Job Description – Fitness Manager (WTF Gyms)

Position Overview

The Fitness Manager will be responsible for overseeing all fitness-related operations across assigned WTF Gyms. This role ensures smooth day-to-day functioning of personal training (PT), group classes, and overall member engagement while driving revenue growth through PT sales. The Fitness Manager acts as a bridge between trainers, members, and senior management, ensuring high service standards, staff performance, and operational excellence.

Key Responsibilities

1. PT Revenue & Business Growth

  • Drive personal training (PT) sales targets across all trainers in the gym.
  • Plan and monitor monthly, quarterly, and annual PT revenue goals in alignment with company targets.
  • Ensure trial-to-conversion tracking for PT and close sales gaps through intervention.
  • Conduct periodic sales huddles with trainers to align them with revenue goals.

2. Team Leadership & Staff Management

  • Supervise, mentor, and motivate a team of fitness trainers.
  • Monitor trainers’ attendance, grooming, and adherence to WTF Gym SOPs.
  • Handle trainer hiring, onboarding, and performance reviews in coordination with HR.
  • Create and execute training programs to upgrade trainer skills (anatomy, exercise science, client handling, sales techniques).

3. Member Engagement & Retention

  • Oversee member onboarding sessions, fitness assessments, and trial workouts.
  • Monitor the quality of PT sessions and overall client satisfaction.
  • Implement retention strategies like follow-up calls, fitness challenges, and member progress tracking.
  • Handle escalations and resolve member complaints related to PT services.

4. Operational Excellence

  • Conduct regular audits of PT sessions, trial sessions, and workout floor engagement.
  • Ensure safety standards and correct form demonstration across all workout areas.
  • Oversee scheduling of PT sessions and trainers’ availability to maximize utilization.
  • Maintain accurate reports on PT revenue, trainer performance, and member feedback.

5. Reporting & Coordination

  • Submit weekly and monthly reports on PT performance, revenue, and trainer activity to the Regional Fitness Head.
  • Coordinate with Front Desk & Sales Teams for PT package pitching and follow-up.
  • Work closely with Cluster Managers and Regional Manager – Fitness Operations & PT to bridge gaps and ensure consistency across branches.

Key Skills & Competencies

  • Strong knowledge of exercise science, anatomy, and nutrition.
  • Proven track record in PT sales and fitness operations management.
  • Leadership and people management skills.
  • Excellent communication and customer service abilities.
  • Ability to analyze performance reports and take corrective actions.

Qualifications

  • Bachelor’s degree or certification in fitness (ACE, NASM, ISSA, ACSM, or equivalent).
  • 3–5 years of experience in managing fitness operations or PT teams.
  • Prior experience in a large-format gym or fitness chain preferred.

Growth Path

  • Fitness Manager → Regional Manager – Fitness Operations & PT → National Head – Fitness Operations.

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