Salesforce Manager

7 days ago


bangalore, India beBeeSenior Full time

Salesforce Senior Tech Lead Job OverviewWe are seeking a highly skilled Salesforce Senior Technical Lead to oversee the delivery of ongoing Salesforce Managed Services for a large healthcare organization.Team Leadership & Delivery ManagementLead and mentor a team of 3–5 Salesforce developers and support engineers, ensuring timely and high-quality deliveries.Oversee daily operations, ticket triage, and sprint planning to guarantee successful project execution.Establish and enforce coding standards, deployment best practices, and review processes.Incident & Problem ManagementServe as L2 technical expert for resolving complex Salesforce issues escalated from L1 support teams.Ensure incidents are accurately categorized, prioritized, and resolved based on business impact and severity.Conduct root cause analysis for recurring issues and implement preventive measures.Coordinate with internal and client teams to manage critical or high-priority incidents effectively.Communication & Stakeholder ManagementMaintain transparent communication with client stakeholders regarding ticket status, SLAs, and blockers.Collaborate closely with client IT and business teams to align support efforts with evolving business needs.Provide weekly status reports, RCA documentation, and recommendations for platform optimization.Continuous ImprovementIdentify automation and improvement opportunities in the support process (e.g., monitoring, deployment, testing).Propose and implement minor enhancements that improve user experience and system performance.Stay current with Salesforce releases and recommend applicable updates or features for adoption.



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