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Senior Program Manager, GCOI
2 months ago
The position is based in Hyderabad, but will interact daily with leaders in the US and Hyderabad.
We seek a quick-learner who can quickly familiarize themselves with a fast-paced environment, build relationships with cross-functional teams, and assume ownership for a broad array of domains. Flexibility, and an ability to prioritize will be key. Our team culture is goal-oriented, collaborative and driven to achieve results.
Key job responsibilities
- Defining goals inline with the business vision, and building roadmaps to achieve the same.
- Identifying business impact of trends and making data backed decisions.
- Communicating with stakeholders and leadership through narrative documents
- Extracting data from databases and to perform ad hoc reporting and analysis
- Lead the development and implementation of a robust knowledge management framework, including policies, processes, and supporting technologies to capture, store, and share operational knowledge.
- Collaborate with functional teams to identify critical knowledge assets, document best practices, and create comprehensive process manuals and standard operating procedures.
- Design and deliver effective training programs to onboard new team members and upskill existing employees on key operational processes and tools.
- Analyze operational data and metrics to identify trends, patterns, and opportunities for optimization, and provide data-driven recommendations to business and functional leaders.
- Develop product strategies for auditing GCOI’s operational work at scale, with the aim of using minimal human resources
- Provide leadership and mentorship to project teams, fostering a culture of continuous improvement, knowledge-sharing, and quality-driven decision-making.
About the team
Grocery Catalog Operations and Intel (GCOI) supports Amazon’s WW Grocery Catalog through New Item Setup, Audits & Edits, SOP management, Data management, Process Automation, etc.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 5+ years of operational and/or retail management experience- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Excellent communication and writing skills, with the ability to translate technical information into clear and concise SOPs or narratives.
PREFERRED QUALIFICATIONS
- 4+ years of driving process improvements experience- 4+ years of program or project management experience
- Highly organized, detail-oriented, and able to manage multiple priorities and deadlines simultaneously.
