Senior Program Manager, GCOI

1 month ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
About the Role

We are seeking a highly skilled Senior Program Manager to join our Grocery Catalog Operations and Intel (GCOI) team. As a key member of our team, you will be responsible for developing and implementing strategies to capture, organize, and disseminate operational knowledge across the organization.

Key Responsibilities
  • Define goals aligned with the business vision and build roadmaps to achieve them.
  • Identify business impact of trends and make data-driven decisions.
  • Communicate with stakeholders and leadership through narrative documents.
  • Extract data from databases and perform ad hoc reporting and analysis.
  • Lead the development and implementation of a robust knowledge management framework.
  • Collaborate with functional teams to identify critical knowledge assets and document best practices.
  • Design and deliver effective training programs to onboard new team members and upskill existing employees.
  • Analyze operational data and metrics to identify trends, patterns, and opportunities for optimization.
  • Develop product strategies for auditing GCOI's operational work at scale.
  • Provide leadership and mentorship to project teams, fostering a culture of continuous improvement, knowledge-sharing, and quality-driven decision-making.
About the Team

GCOI supports Amazon's WW Grocery Catalog through New Item Setup, Audits & Edits, SOP management, Data management, Process Automation, etc.

Requirements
  • 5+ years of operational and/or retail management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Experience working cross-functionally with tech and non-tech teams.
  • Excellent communication and writing skills, with the ability to translate technical information into clear and concise SOPs or narratives.


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