ERP Support Specialist

7 days ago


nashik, India beBeeTechnical Full time

Job Description:This is an exciting opportunity to join a dynamic team as an ERP Analyst. The role involves providing technical support to customers via phone and email, escalating complex technical issues to the engineering staff, and updating technical documents.The ideal candidate will have advanced knowledge of mobile and web applications, with the ability to efficiently understand and escalate complex technical issues.Key Responsibilities:Provide technical support to customers via phone and emailEvaluate and resolve customer inquiries in a timely mannerEscalate complex technical issues to the engineering staffUpdate technical documents and maintain accurate recordsTrain customers on product installation and usage via web conferencingSupport sales teams with after-sale customer supportRequired Skills and Qualifications:Bachelor's degree in MIS or related field2-3 years of experience in application supportAdvanced knowledge of MS SQL, Excel, and database structureStrong analytical mind and attention to detailExcellent communication and interpersonal skillsA Strong Candidate Will Have:Experience working in a start-up environmentAbility to work in a remote support settingProven track record of providing exceptional customer serviceWe Offer:A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.



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