Manager - Customer Service
2 days ago
Job SummaryAre you ready to take your skills to the next level and make a real impact?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and driving continuous work process improvement and coaching Junior CSR and CSR in the team.Where You'll Make a DifferenceManage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any• Process a credit note or a debit note related to a sales order or customer complaint• Coordinate customer complaints and service cases related to a sales order• Respond to customer's inquiry in a timely and accurate manner• Build a strong partnership with internal and external stakeholders• Drive continuous process improvement and KPIs in Order to Cash process• Support internal/external audit as needed• Prepare or monitor Order fulfilment KPIs dashboard• Coach or train new hires and support on-going training for existing Customer Service Representatives.What Makes You the Right Fit• Bachelor's degree or above (no specific major fields required)• 14 years' experience in Customer Service or Supply Chain of business to business• Knowledge in domestic and international trade• Expert knowledge of MS Office tools• Knowledge in SAP• Knowledge in basic finance• Fluent business English communication skills• Effective communication skills across all levels of the organization• Highly collaborative and team player• Cross cultural awarenessHow Would You Stand Out?• SAP training• Microsoft Office tools training (Word, Excel, PowerPoint)• Incoterm and Payment Term trainingWe are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit to learn more.We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit to learn more
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Mumbai, India Kotak Mahindra Bank Limited Full timeJob Description Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL-Grade M3 -Location-Mumbai Job Role: 1. Monitoring and Evaluation: - Regularly monitor emails and calls to evaluate performance and identify areas for improvement. 2. Process Improvement: - Implement process improvements to enhance the efficiency and...
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Sr. Manager Facility Services
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Vadodara, India Yash Facility Service Full timeJob Description Company Description Yash Facility Service provides top-quality commercial cleaning services to businesses in and around Ahmedabad. Focused on maintaining a clean and healthy workplace, we offer customized cleaning solutions using advanced techniques and eco-friendly practices. Our services include deep cleaning, pressure washing, waste...
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Customer Service
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India DP World Full timeRole and Responsibility: - Drive effective customer service and delivery by liaising between Customer, Sales and Delivery organizations - Work with Focus Account and Standard account Sales Managers to ensure execution of Account Plans - Ensure all contracted requirements as per the SLAs are being executed smoothly by the operations team - Collaborate...
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Customer Service
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India Glanbia Performance Nutrition Full time ₹ 30,00,000 - ₹ 75,00,000 per yearCustomer Service & D2C Fulfillment Assistant Manager, METADepartment: Logistics & Customer ServiceReports to: Head – Logistics & Customer Service (SA & META)Location: Mumbai, IndiaEmployment Type: Full-timeGlanbia Performance NutritionJoin this dynamic team focused on delivering better nutrition for every step of life's journeyThe OpportunityThe Assistant...
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Training Manager
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Jamnagar, India RARE Hospitality & Service Pvt Ltd Full timeJob Description Company Description RARE Hospitality & Services Pvt Ltd is a trusted leader in Comprehensive Facility Management with over three decades of experience. As the Integrated Facility Management (IFM) arm of SIS Group Enterprise, a billion-dollar Indian multinational firm, RARE Hospitality offers tailored solutions with a strong Pan-India...
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Customer Service
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India Pearson Full timeJob Category Go To Market Pearson VUE www pearsonvue com is the global leader in computer-based testing for information technology academic government and professional testing programs around the world Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world s most comprehensive and secure...
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Manager - Customer Service
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India, Nellore IFF Full timeJob Description Job Summary Are you ready to take your skills to the next level and make a real impact IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order...
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Custom Service Manager
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Bengaluru, India Hewlett Packard Enterprise Full timeJob Description This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live,...
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Customer Service
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Indore, India GoodVibes Placement Services Full timeJob Description Company Overview GoodVibes Placement Services, a renowned recruitment and outsourcing firm headquartered in Indore since 2019, is dedicated to connecting organizations with top-tier professionals across senior, middle, and junior management levels. Our mission is to reduce unemployment in India while ensuring success and satisfaction for our...
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Manager - Customer Service Training
18 hours ago
Gurugram, India IndiGo (InterGlobe Aviation Ltd) Full timeJob Description IndiGo Customer Service - Partner with Inflight and AOCS to develop new pedagogical tools for crew members - Training of teams on new processes and SOP re-iterations - Partnering with the IFS and Catering team for new possibilities for fine-tuning service standards - Develop and manage project plans for training programs - Design, review, and...
