Dispute Resolution Specialist

1 week ago

ajmer, India beBeeDispute Full time

Dispute Resolution SpecialistJob Summary:As a Dispute Resolution Specialist, you will serve as an escalation point and case investigation agent. You will tackle customer scenarios, resolve issues, and inquires following Mastercard rules and guidelines, including fraud and non-fraud cases.Responsibilities: Investigate and resolve customer disputes and inquiries in accordance with Mastercard network guidelines and regulations.Provide expertise to junior agents on the team with questions and complex scenarios related to Mastercard processes.Assist in developing and maintaining knowledge of Mastercard network guidelines and chargeback procedures.Requirements:The ideal candidate will have 5+ years of experience resolving credit card disputes and chargebacks under Mastercard network guidelines, strong expertise in US Regulation Z compliance, and knowledge of Mastercard network guidelines and chargeback procedures.Benefits:This role offers a unique opportunity to work with a leading payment network, develop your skills and expertise, and make a significant impact on customer satisfaction.About the Role:Our team is dedicated to providing exceptional service to our customers. We are looking for a highly skilled and experienced Dispute Resolution Specialist to join our team.

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