Business Continuity IT Specialist

1 week ago


ajmer, India beBeeProblemResolution Full time

IT Service Resolution SpecialistThe primary goal of an IT Service Resolution Specialist is to manage and resolve complex IT problems and incidents efficiently. This involves adhering to best practices in IT service management, such as those outlined in ITIL V4. The specialist identifies the root causes of issues, implements preventative measures, and ensures a continuous improvement process within the IT environment.A key responsibility of the IT Service Resolution Specialist is to lead the response to major incidents, ensuring timely resource deployment and minimizing the impact on the organization. This role plays a critical part in maintaining continuity and reliability of IT services.Key Responsibilities:Identify and classify incidents quicklyCoordinate incident response teamsCommunicate with stakeholders effectivelyMonitor and guide incident resolutionAnalyze incident data to identify recurring issuesCollaborate with Incident Management and other teamsConduct root cause analysisLead problem resolution effortsFacilitate change managementMaintain knowledge base of known problemsGenerate regular problem reportsRequirements:ITIL V4 Foundation certification4-6 years of experience in a similar role



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