Patient Service Specialist Role

2 weeks ago

ajmer, India beBeeHealthcare Full time

Healthcare Support RepresentativeThis is a full-time remote role for a patient support specialist. The representative will be responsible for delivering excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction.Patient interaction: Communicate with patients via phone, email, or chat, demonstrating empathy, active listening, and professionalism at all times.Issue resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.The representative will also maintain accurate customer records in the CRM system, achieve customer service targets, and communicate customer feedback to the management team.ResponsibilitiesMaintain product knowledge to answer customer queries and provide appropriate recommendations accurately.Accurately record customer interactions, transactions, and issues in the CRM system.Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.QualificationsCustomer support, customer satisfaction, and customer experience skills.Excellent problem-solving and analytical skills.Ability to multitask and prioritize workload in a fast-paced environment.Experience with CRM systems and contact center technologies.Excellent verbal and written communication skills.Ability to work independently and remotely.Schedule (US Shifts Only)Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational ShiftsPacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational ShiftsLogistical RequirementsQuiet and brightly illuminated work environment.Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor.720P Webcam and Headset.A reliable ISP with a minimum speed of 100 Mbps.Smartphone.

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