IT Service Management Specialist

2 weeks ago


ajmer, India beBeeService Full time

Job OverviewWe are seeking an IT Service Management Specialist to configure, customize, and maintain Freshservice modules.This includes managing Incident, Problem, Change, Asset, and Service Catalog modules.The ideal candidate will have experience in implementing automation workflows, SLAs, and integrations with other enterprise tools.Key Responsibilities:Designing and refining ITSM processes aligned with ITIL best practices.Collaborating with service desk, infrastructure, and application teams.Developing dashboards and reports to track KPIs, SLA adherence, and service performance.Required Skills and Qualifications:3-5 years of experience in ITSM roles.A strong understanding of the ITIL framework and service management principles.Experience with automation, scripting, and API integrations within Freshservice.Certifications in ITIL, Freshservice, or related platforms are a plus.Benefits:Demonstrated ability to design and refine ITSM processes.Strong collaboration skills with cross-functional teams.Proven experience in developing dashboards and reports.



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