Quality Compliance Specialist

13 hours ago


thrissur, India beBeeCompliance Full time

Job OverviewThe Quality Assurance Specialist will be responsible for conducting audits, validating sales data, and ensuring accuracy across all customer interactions.Key Responsibilities:Validating appointment accuracy booked by the back-office teamConducting call audits of back-office agentsProviding voice and speech training for new joiners specifically for US Outbound Voice ProcessAuditing membership sales complianceCreating and sharing audit dashboards and performance reports with operations leadership teamRecommending action-based improvements based on audit findingsConducting technician calls using Rilla Voice Intelligence PlatformRequired Qualifications:Graduate degree or higher5+ years experience as Quality Analyst/Auditor in a call centerHands-on experience using Rilla, JustCall, Dialpad, or similar call audit toolsKnowledge of performance metrics such as CSAT, FCR, AHT, and QA compliance scoreExposure to CRM systems used in service industriesProficient in Excel/Google Sheets and dashboard preparation for performance reportingStrong understanding of sales processes and service standardsExcellent communication skills – written and verbalStrong analytical skills and attention to detail



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