Manager - Vi Store Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.VIL is an equal opportunity employer committed to diversifying its workforce. RoleStore Manager Job Level/ Designation M1 /managerFunction / DepartmentRetailLocationMAHJob PurposeOverall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.) Key Result Areas/AccountabilitiesSalesAchieve TNPS & EQ.Deliver revenue targets for the storeIncrease revenue per footfall by aiding customers' purchase decisionsDriving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a storeEnsure and monitor quality of acquisition through the storeRoIAchieve profitability (Return on investment) targets for the storeMinimize losses from pilferage (wastage) and shrinkage (unidentified losses)Customer ServiceManage higher retention and achieve customer satisfaction for walk-in customersStore ManagementEnsure adherence to store processes in terms of documentation and systemsEnsure infrastructure / store upkeepMaintain availability of stock at the store while adhering to normsEnsure appropriate product placement & displays at storeCore Competencies, Knowledge, ExperienceGood communication skillsAwareness on technology advancements & new digital product knowledgeContinuous Learning & Empowering TalentBuilding Team CommitmentLeads Decision Making & Delivering ResultsProducts, Services and Technology Knowledge - ConsumerSales Planning and ForecastingProblem SolvingMust have technical / professional qualificationsEssential : Graduation - RegularDesired : post - graduation in business management/MBAwork ex: 1 - 4 yearsExperience of retail store and customer relationship managementRevenue Target achievement and cost management.Vodafone Idea Limited (formerly Idea Cellular Limited)An Aditya Birla Group & Vodafone partnership