SAAS Operation Head

2 days ago

india HCLSoftware Full time

Position - SAAS Operation Head

Exp -10+

Location - Noida/Chennai/Bangalore/Hyderabad/Pune


Overview

We are seeking a dynamic and experienced Head of SaaS Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and reliability of our SaaS offerings, while driving operational excellence and ensuring top-tier customer satisfaction.


Key Responsibilities:

  • Team Leadership:
  • Lead and manage a stable and high-performing team to deliver AI chatbot and contact center AI solutions.
  • Mentor and grow team capabilities, ensuring they stay aligned with industry trends and operational best practices.
  • SaaS Operations:
  • Oversee the day-to-day operations, ensuring availability, performance and scalability.
  • Implement and manage solutions with a focus on high availability, backup strategies, disaster recovery (RTO/RPO), and business continuity.
  • Technical Integration:
  • Collaborate with product and engineering teams to ensure seamless integration of third-party tools, systems, and applications.
  • Maintain a high-level understanding of the integration process across diverse IT environments.
  • Solution Architecture:
  • Provide a solution-oriented approach to technical and operational challenges, ensuring customers receive the best-fit solutions for their needs.
  • Guide the team in identifying areas for optimization and automation to streamline operations.
  • SaaS Best Practices:
  • Ensure compliance with SaaS industry standards and best practices, particularly around security, data management, scalability, and multi-tenant architecture.
  • Oversee aspects of subscription-based models, ensuring smooth onboarding, support, and scaling of the SaaS solution.
  • Identity and Access Management:
  • Leverage expertise in SSO, Active Directory (AD), and SAML to ensure secure and efficient user access and management.
  • ITIL, SOC, and ISO Compliance:
  • Ensure the SaaS operations adhere to ITIL practices and meet SOC, ISO, and other relevant compliance and certification requirements.
  • Maintain and improve processes related to incident management, change management, and problem resolution.
  • Escalation and Deployment Management:
  • Act as the primary point of contact for critical escalations and deployments, ensuring timely issue resolution and customer satisfaction.
  • Coordinate with cross-functional teams during deployments, ensuring smooth execution and minimal impact to customers.
  • Resource Management:
  • Efficiently manage and allocate resources across multiple projects, balancing operational needs with capacity and skills.
  • Forecast and plan for team expansion or skills training as business needs grow.
  • Stakeholder Communication:
  • Communicate effectively with internal and external stakeholders, ensuring that technical details are clear and business needs are met.
  • Maintain strong written and spoken English proficiency to convey complex ideas to both technical and non-technical audiences.


Qualifications:

  • Bachelor's degree in Computer Science, IT, or related field.
  • 10+ years of experience in SaaS operations, IT management, or related roles.
  • Strong understanding of SaaS-based products, AI chatbots, and CCAI systems.
  • Expertise in cloud technologies and integration with third-party services.
  • Familiarity with identity management (SSO, AD, SAML) and IT governance (ITIL, SOC, ISO).
  • Solution-oriented mindset with proven experience solving complex technical and operational issues.
  • Proven leadership experience with resource management and team-building skills.
  • Excellent communication skills in English.


Desired Skills:

  • Familiarity with AI/ML technologies and their application in chatbots and customer support solutions.
  • Experience with cloud providers such as AWS, Azure, or GCP.
  • Certifications in ITIL, ISO, or other relevant compliance frameworks.

  • SAAS Operation Head

    2 days ago

    India HCLSoftware Full time

    Position - SAAS Operation Head Exp -10+ Location - Noida/Chennai/Bangalore/Hyderabad/Pune Overview We are seeking a dynamic and experienced Head of SaaS Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and...

  • HCLSoftware | SAAS Operation Head | india

    2 days ago

    india HCLSoftware Full time

    Position - SAAS Operation Head Exp -10+ Location - Noida/Chennai/Bangalore/Hyderabad/Pune Overview We are seeking a dynamic and experienced Head of SaaS Operations to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. This individual will be responsible for ensuring the smooth operation, scalability, and reliability of...

  • Head of Business Development

    3 weeks ago

    india Antal International Full time

    Head of Business DevelopmentWe are seeking a dynamic Head of Business Development for our client, a leading customer engagement solutions company headquartered in Bangalore. This is an exciting leadership opportunity to shape business strategies, drive growth, and expand market presence. The company specializes in delivering cutting-edge loyalty programs and...

  • Head Of Operations

    5 days ago

    india Tailorworks Co. (Formerly Darzi On Call) Full time

    Operations Rockstar Wanted! TailorWorks, the bespoke fashion game-changers, seek a Head of Operations to harmonize production and backend magic! Your Mission: •⁠ ⁠Lead production from concept to couture •⁠ ⁠Optimize workflows for efficiency, quality, and on-time delivery •⁠ ⁠Ensure luxury standards in every stitch...

  • Head Of Operations

    5 days ago

    India Tailorworks Co. (Formerly Darzi On Call) Full time

    Operations Rockstar Wanted! TailorWorks, the bespoke fashion game-changers, seek a Head of Operations to harmonize production and backend magic! Your Mission: •⁠ ⁠Lead production from concept to couture •⁠ ⁠Optimize workflows for efficiency, quality, and on-time delivery •⁠ ⁠Ensure luxury standards in every stitch ...

  • Head of business development

    3 weeks ago

    India Antal International Full time

    Head of Business Development We are seeking a dynamic Head of Business Development for our client, a leading customer engagement solutions company headquartered in Bangalore. This is an exciting leadership opportunity to shape business strategies, drive growth, and expand market presence. The company specializes in delivering cutting-edge loyalty...

  • Head of Business Development

    3 weeks ago

    India Antal International Full time

    Head of Business Development We are seeking a dynamic Head of Business Development for our client, a leading customer engagement solutions company headquartered in Bangalore. This is an exciting leadership opportunity to shape business strategies, drive growth, and expand market presence. The company specializes in delivering cutting-edge loyalty programs...

  • Head of Operations

    3 days ago

    India SaffronStays Full time

    Role: Head - Operations Summary: Do you find yourself being a misfit in the traditional hospitality industry and feel burdened by legacy-driven standards. Do you itch to set new standards of guest experience for the changing requirements of guests. Are you process-oriented? Do you believe that alternative accommodations are the future of hospitality,...

  • Head of Operations

    4 days ago

    india SaffronStays Full time

    Role:Head - OperationsSummary: Do you find yourself being a misfit in the traditional hospitality industry and feel burdened by legacy-driven standards. Do you itch to set new standards of guest experience for the changing requirements of guests. Are you process-oriented? Do you believe that alternative accommodations are the future of hospitality, and you...

  • Head of Business Development

    3 weeks ago

    india Antal International Full time

    Head of Business Development We are seeking a dynamic Head of Business Development for our client, a leading customer engagement solutions company headquartered in Bangalore. This is an exciting leadership opportunity to shape business strategies, drive growth, and expand market presence. The company specializes in delivering cutting-edge loyalty programs...

  • Head of Operations

    2 months ago

    india Taggd Full time

    Job Purpose Responsible for overall production & operations of the downstream lines with requisite safety management system. To Lead and drive the team for operational excellence in production, product quality, plant reliability and Cost efficiencies to meet the company’s objectives as per the business plans. Accountabilities & Responsibilities 1....

  • Head of Operations

    2 months ago

    india Taggd Full time

    Job Purpose Responsible for overall production & operations of the downstream lines with requisite safety management system. To Lead and drive the team for operational excellence in production, product quality, plant reliability and Cost efficiencies to meet the company’s objectives as per the business plans. Accountabilities & Responsibilities 1. Safety...

  • Head of Operations(Pharma)

    1 month ago

    india Talentiser Full time

    The head of operations will be responsible for overseeing the daily operations of the company, ensuring efficiency and effectiveness across all departments, and driving strategic initiatives to achieve the company’s growth objectives. The ideal candidate will have extensive experience in the pharmaceutical manufacturing sector, particularly in the...

  • Head of Operations(Pharma)

    1 month ago

    india Talentiser Full time

    The head of operations will be responsible for overseeing the daily operations of the company, ensuring efficiency and effectiveness across all departments, and driving strategic initiatives to achieve the company’s growth objectives. The ideal candidate will have extensive experience in the pharmaceutical manufacturing sector, particularly in the...

  • Head of Operations(Pharma)

    1 month ago

    india Talentiser Full time

    The head of operations will be responsible for overseeing the daily operations of the company, ensuring efficiency and effectiveness across all departments, and driving strategic initiatives to achieve the company’s growth objectives. The ideal candidate will have extensive experience in the pharmaceutical manufacturing sector, particularly in the...

  • Head of Operations – RIG Services

    1 month ago

    india Blue Genes Research (BGR) Full time

    Head of Operations – RIG Services Are you ready to lead, optimize, and transform operations in the RIG services? We're searching for an experienced leader to take charge of our operations and drive innovation, safety, and efficiency in one of the most dynamic sectors in the oil and gas industry. About the Company : Our client is a leading player in the...

  • Head of Operations

    1 month ago

    india Blue Genes Research (BGR) Full time

    Head of Operations - Gas Compression Division Overview: Our client, a leader in the gas compression industry, is seeking an experienced and dynamic Head of Operations to manage and oversee the Gas Compression Division. This is a senior leadership role with a focus on operational efficiency, safety, and profitability. The ideal candidate will have indepth...

  • Implementation Lead

    1 week ago

    india Meritto Full time

    Job Summary: In this role, you will be responsible for both individual contributions and leading a team of implementation specialists to ensure the seamless execution of operational processes across the organization. Candidates should have a strong understanding of technical vernacular and depth understanding of the product in order to effectively handle the...

  • Implementation Lead

    1 week ago

    india Meritto Full time

    Job Summary: In this role, you will be responsible for both individual contributions and leading a team of implementation specialists to ensure the seamless execution of operational processes across the organization. Candidates should have a strong understanding of technical vernacular and depth understanding of the product in order to effectively handle...

  • Implementation Lead

    1 week ago

    India Meritto Full time

    Job Summary: In this role, you will be responsible for both individual contributions and leading a team of implementation specialists to ensure the seamless execution of operational processes across the organization. Candidates should have a strong understanding of technical vernacular and depth understanding of the product in order to effectively handle...