Technical Team Lead

Job SummaryWe are seeking a skilled Team Leader to oversee our NOC operations. The ideal candidate will have a strong background in technical leadership and a proven track record of managing high-performing teams.Key ResponsibilitiesLead, mentor, and support a team of NOC engineers across all shifts.Set priorities, distribute tasks, and ensure proper workload balance within the team.Drive professional development through training, coaching, and ongoing feedback.Conduct periodic 1:1 meetings, performance evaluations, and goal-setting.Recruit, onboard, and integrate new NOC engineers into the team.Build and maintain a culture of accountability, high performance, and service quality.Operational OversightOwns the day-to-day operations of the entire NOC function, ensuring consistent monitoring, alert handling, and operational routine execution.Ensures all teams consistently follow predefined procedures, escalation paths, and runbooks.Validates and improves health checks, monitoring dashboards, and operational KPIs.Oversees shift handovers, ensuring accuracy, clarity, and continuity of operations.Incident ManagementServes as the primary incident coordinator for major incidents (P1/P2) and oversees response efforts across shifts.Ensures correct triage, prioritization, and mitigation actions by the team.Coordinates escalation to Tier 2/3, Infrastructure, Security, and relevant stakeholders.Leads post-incident reviews, ensuring documentation, root cause analysis, and follow-up action items are completed.Service Quality & Continuous ImprovementMonitors team performance, SLAs, and KPIs; ensures targets are met or exceeded.Identifies recurring issues, monitoring gaps, or operational inefficiencies and drives improvement initiatives.Owns and updates NOC processes, SOPs, runbooks, and documentation.Collaborates with cross-functional teams (Infrastructure, Networking, Security, DevOps, etc.) to enhance system reliability and monitoring coverage.Proactively recommends improvements to monitoring, alerting, automation, and NOC workflows.Communication & ReportingProvides clear and consistent communication to management regarding incidents, trends, risks, and operational status.Delivers daily/weekly operational reports, including incident summaries and team performance insights.Represents the NOC function in internal meetings, service reviews, and cross-team coordination sessions.Required Skills & QualificationsProven experience leading or managing technical teams in a NOC, Operations, or Monitoring environment.Should have minimum 10+ years experience in NOC & 3+ years of experience in leading the team.Strong troubleshooting expertise across network, system, and cloud environments.Knowledge of key network protocols (TCP, UDP, DNS, HTTP/S, SSH, BGP fundamentals).Experience with Linux system administration (logs, services, resource usage, shell) and Windows Server fundamentals.Familiarity with cloud platforms (AWS, Azure, GCP) and cloud monitoring concepts.Hands-on experience with monitoring and alerting platforms such as Icinga, Prometheus, Grafana, PagerDuty, or equivalent.Ability to interpret logs, alerts, metrics, and telemetry data and guide the team in troubleshooting.Understanding of VPNs, firewalls, load balancers, proxies, and general IT infrastructure.Experience with ticketing and incident management tools (e.g., Jira, ServiceNow).Excellent communication skills, high situational awareness, and calm decision-making under pressure.High proficiency in English (written and verbal).What We OfferA dynamic and collaborative work environment.Ongoing training and professional development opportunities.A competitive compensation package.],